Customer Insight Collaborative Articles

How do you balance authenticity and persuasion in your customer stories?

Learn how to balance authenticity and persuasion in your customer stories, and to create engaging and effective content for your marketing campaigns.

Customer Insight

How do you create a referral program that rewards your high-value customers and attracts new ones?

30 contributions 1 month ago

Learn how to create a referral program that rewards your high-value customers and attracts new ones. Increase your customer lifetime value and brand reputation.

Customer Insight

How do you design and deliver customer education programs for different segments and personas?

25 contributions 4 months ago

Learn how to use customer insight to create engaging and relevant customer education programs that suit different segments and personas.

Customer Insight

How do you balance data accuracy and simplicity in your stories?

32 contributions 5 months ago

Learn how to craft clear, compelling, and concise data stories that resonate with your customers. Follow these tips to balance data accuracy and simplicity in your…

Customer Insight

How do you measure and optimize the ROI of customer support automation?

16 contributions

Learn six steps to measure and optimize the ROI of your customer support automation. Discover how to align your automation with your goals and KPIs, and use…

Customer Insight

How do you solicit and incorporate feedback from your customers on your education and support software?

8 contributions 6 months ago

Learn how to collect and use customer feedback to improve your education and support software and increase customer satisfaction and retention.

Customer Insight

How do you leverage customer communication to build trust, loyalty, and advocacy?

18 contributions 4 months ago

Learn six steps to communicate with your customers effectively and create trust, loyalty, and advocacy for your brand. Plus, how to measure and optimize your…

Customer Insight

How do you encourage more customers to leave honest and constructive reviews?

16 contributions 5 months ago

Learn how to increase your review rate and quality with these tips on making it easy, rewarding, and meaningful for your customers to leave feedback.

Customer Insight

How do you balance simplicity and complexity in data visualization for customer insight?

21 contributions 5 months ago

Learn how to create clear, engaging, and informative data visualizations for customer insight, without overwhelming or confusing your audience.

Customer Insight

What are the latest trends in customer support automation and AI?

10 contributions 6 months ago

Learn about the latest trends and innovations in customer support automation and AI, and how they can benefit your business and your customers.

Customer Insight

How do you measure customer insight from your education and support software?

8 contributions

Learn how to collect and analyze customer data from your online learning and helpdesk platforms. Improve your customer experience, satisfaction, loyalty, and…

Customer Insight

How do you incorporate feedback and iteration into your storytelling process?

11 contributions 2 months ago

Learn how to incorporate feedback and iteration into your storytelling process for data science, and deliver more impactful and engaging stories.

Customer Insight

How do you tailor data visualization to different audiences and contexts?

12 contributions

Learn steps to create effective data visualizations that suit your purpose and audience. Learn to choose right format, design with clarity, and more.

Customer Insight

How do you use customer insight to prevent angry customers?

14 contributions

Learn how to use customer insight to prevent angry customers in the first place. Customer insight is the process of understanding your customers' needs…

Customer Insight

What are the common barriers and challenges to creating a customer-centric culture?

29 contributions 4 months ago

Learn the common barriers and challenges to creating a customer-centric culture and how to overcome them with leadership, collaboration, change, insight, and…

Customer Insight

What are the best practices for responding to negative feedback on social media?

23 contributions 5 months ago

Learn how to handle customer complaints and feedback on social media platforms, and how to use them to improve your customer insight and loyalty.

Customer Insight

What are the best practices for coaching and mentoring new support agents?

17 contributions 6 months ago

Learn how to coach and mentor your new customer support agents, and how to keep them motivated and engaged in their work.

Customer Insight