Trends for Call Center Agent Staffing
LISTEN HERE: Trends for Call Center Agent Staffing
Welcome to another episode of Customer Driven! This week, Chad is chatting with Scott Simpson, President of Precision Staffing, a Call Center staffing agency in Cincinnati. Scott shares a wealth of insight on the current trends of staffing, cost/time to fill and attrition/turnover as well as difficulties in retaining the right hires.
Chad and Scott also discuss:
- Call Center Voice Agent hiring vs. Digital Assist Agent Hiring (social media response and chat response)
- The importance of the Candidate Experience
- Soft skills vs. technical skills
- The legal turmoil around Social Media Candidate Profiling