Walter Machine Tooling Solutions - It’s like a good marriage

Here at Walter, we don't do things half-heartedly, especially when it comes to our customers. That's why we offer them our Machine Tooling Solutions program for those in the know: a complete service for the investment process for new machines and their tools – from individual consultation to smooth implementation and beyond. That means we are not only working on major projects in close collaboration with machine tool builders to provide the best solution for end customers, but more importantly, we also take care of the tooling for each individual machine at our end customers – comprehensively and completely, from the very beginning.

Ideally, our experts are involved from the moment a customer decides to invest in a new machine. We can then make the most of our expertise from the beginning. “We not only know our way around components and tools, but we also have a fundamental understanding of our customers' business and their specific needs – we know them like the back of our hand, so to speak,” explains Heiko Hornung, Head of International Customer Relationships.

Building bridges from manufacturer to customer

Involving Walter directly in the investment process when planning the purchase of a new machine is the best way to make the most of our Engineering Kompetenz. At that point, our Machine Tooling Solution teams are the perfect gateway between the end customer and the machine tool builder. “We essentially hold the same position as our tools – we ensure that the machine will ultimately be able to produce the desired parts. The machine tool builder knows his machines backwards and forwards, the customer knows what they want, and we know exactly how to equip the machine with the best tools for the task,” says Heiko Hornung. “Only then is the customer's investment in the machine worthwhile and are they guaranteed the best results.” Or to put it a little more bluntly: We make sure to create the ultimate customer experience.

We are in it for the long run

Walter is therefore the perfect partner from the outset – but not only that: we look after our customers' machine equipment throughout the entire process, from planning the purchase to the disposing of the last screw. Our tool management is there from the cradle to the grave. This also means that we ensure that there is no need for disposal as long as possible: with our reconditioning service, we get drilling tools and other solid carbide tools up and running again when they have reached a certain level of wear. This not only increases the service life and thus the productivity, but also contributes to a positive energy balance. Yet we are still there even when a tool has finally reached the end of its life cycle: we take back worn tools at the current market price of the recyclable materials, recycle the hard metal, and use it for new tools.

Can we get a little romance here?

Looking at it from this perspective, you could say that Walter Machine Tooling Solution is like a good marriage: We get to know each other when you're at the beginning, we plan the life (cycle) together, go through thick and thin, overcome challenges and stick together. That may sound a little melodramatic, but in the end, it is exactly that.

So, may we ask you if you want to use our Machine Tooling Solutions - until the end of the life cycle do us part (and beyond)? So answer with ‘Yes.’