What Gen Z expects from their leaders.

Generation Z, the demographic cohort born between the mid-1990s and early 2010s, has entered the workforce and begun to shape the future. Known for growing up in an era marked by rapid technological advancements, social media and environmental concerns, Gen Z brings unique perspectives on leadership. Their expectations of leaders differ significantly from mine and other generations. They desire authenticity, inclusivity, adaptability, and a commitment to social responsibility. Understanding these expectations is crucial for effective leadership with the next generation of talent coming through,

1. Authenticity and Transparency

Gen Z places a high premium on authenticity and transparency in leadership. Having grown up in the digital age, where information is easily accessible and public figures are often scrutinised, this generation tends to distrust leaders who appear disingenuous or manipulative. They seek leaders who are honest about their intentions, challenges, and successes. Transparency, both in decision-making and communication, fosters trust and helps build a positive relationship between leaders and Gen Z followers.

For Gen Z, it is important that leaders not only speak openly about organisational goals but also acknowledge their limitations and challenges. Leaders who admit their mistakes and demonstrate a willingness to learn from them are respected. This generation values leaders who are relatable and down-to-earth, as opposed to those who present themselves as flawless or out of touch. Authentic leaders, who remain true to their values while openly sharing the realities of their leadership journeys, are more likely to garner the support and loyalty of Gen Z.

2. A real commitment to Diversity, Equity, and Inclusion 

Diversity, equity, and inclusion (DEI) are central to Gen Z’s worldview. As one of the most diverse generations in history, Gen Z expects their leaders to prioritize DEI not only in rhetoric but also in action. They are looking for leaders who actively champion policies and practices that create equitable opportunities for all, regardless of race, gender, sexual orientation, or socio-economic background.

Leaders who embrace inclusivity in the workplace by fostering diverse teams and promoting a culture of belonging resonate with Gen Z. They expect leaders to stand against discrimination and inequality and to take concrete steps toward creating a more just society. For instance, this generation appreciates leaders who are vocal about societal issues and those who ensure that their organisations are reflective of these values. Gen Z wants to see DEI embedded in an organisation’s culture, from hiring practices to decision-making processes.

3. Adaptability and Technological Savviness

Gen Z has grown up in a world that is constantly evolving, especially when it comes to technology. As a result, they expect their leaders to be adaptable and forward thinking, particularly in embracing new technologies and innovations. Leaders who are open to change and quick to adapt to new challenges are viewed favourably by this generation.

Technology plays a pivotal role in the expectations Gen Z has for their leaders. Leaders must not only be comfortable with digital tools but also understand how to leverage technology to drive innovation and improve organisational efficiency. For instance, Gen Z appreciates leaders who use data and analytics to make informed decisions or who explore cutting-edge solutions such as artificial intelligence to improve business processes. Moreover, they expect leaders to encourage continuous learning and to remain agile in the face of technological disruption.

The adaptability Gen Z seeks in leaders also extends beyond technology. This generation favours leaders who can navigate uncertainty and demonstrate resilience in times of crisis. Leaders who exhibit flexibility in their leadership styles, are open to innovative ideas, and can adjust strategies when necessary are seen as more competent and capable of thriving in a fast-changing world.

4. Social Responsibility and Ethical Leadership

Gen Z is deeply concerned with the state of the world, particularly issues like climate change, social justice, and corporate ethics. They want their leaders to demonstrate a commitment to making a positive impact on society, beyond just profit. This generation believes that businesses and organisations have a responsibility to address pressing global issues and expects leaders to align their actions with ethical principles and social responsibility.

Leaders who prioritise sustainability and ESG initiatives resonate with Gen Z. They expect leaders to take tangible steps toward reducing their environmental impact, supporting local communities, and advocating for global causes. This generation is particularly drawn to leaders who are initiative-taking in addressing the climate crisis, whether by implementing eco-friendly business practices or supporting green innovations.

Moreover, Gen Z expects leaders to uphold strong ethical standards in their decision making. Leaders who prioritize integrity, fairness, and the wellbeing of colleagues and stakeholders are seen as trustworthy. Ethical leadership, in this context, extends to how leaders treat their teams, customers, and even competitors. Gen Z wants leaders who not only say the right things but also lead by example, ensuring that their actions reflect the values they espouse.

5. Focus on Mental Health and Wellbeing

Another key expectation Gen Z has for their leaders is a focus on mental health and well-being. This generation is more open about discussing mental health challenges and values leaders who create a supportive and empathetic environment. They want leaders to prioritise not just productivity but also the well-being of their teams.

Leaders who advocate for work-life balance, provide mental health resources, and create a culture where colleagues feel comfortable discussing their mental health concerns are highly valued. Gen Z expects leaders to recognise the importance of mental health in the workplace and to take steps to ensure that their teams are not overworked or burnt out. In this sense, leadership is not just about achieving business goals but also about fostering a healthy and sustainable work environment.

Summarising

Generation Z’s expectations of leadership are steep and reflect the values and challenges that defines their generation. They are looking for leaders who are authentic, inclusive, adaptable, socially responsible, and attentive to mental health and wellbeing. As this generation continues to enter the workforce and rise in influence, leaders who meet these expectations will be better positioned to inspire and engage the next wave of talent.