What's Inside? THE ABC'S OF PLUTONIUM PRIVATE CLUB LEADERSHIP.
Michael Crandal, CNG
AUTHOR: The ABC’s of Plutonium Private Club Leadership. FOUNDER: Christian Club Managers.
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ATTITUDE — IN ORDER TO BE A WILDLY SUCCESSFUL PLUTONIUM CLUB LEADER — START RIGHT HERE AND NOW!
BOARD EXPECTATIONS — THEIR IDEAL PLUTONIUM GM/COO ROLE MODEL
BOARD OF DIRECTOR’S — THEIR RESPONSIBILITIES, ROLES AND STANDARD DECORUM
BOARD MEETINGS THAT MATTER — PLUTONIUM CLUB LEADERS PROFESSIONALLY GUIDE AND INFLUENCE
BOTTOM LINE CONTRIBUTORS ARE WHAT MATTER — NOT SO MUCH TOP LINE DEPARTMENTAL REVENUES
BRIGHT IDEAS — STARTING WITH THE FIRST DAY AT A NEW CLUB — AND 18 CONCEPTS MOVING THROUGH THE YEARS
BUDGETS — WHY ZERO-BASED IS WORTH IT
CAPITAL PROJECTS — TWO BASIC KINDS AND FUNDING
CHANGES — PLATINUM CLUB LEADERS RESPECT THE PAST, BUT ANTIIPATE AND CREATE APPROPRIATE CHANGE.
CHARACTER IS WHAT DEFINES A PLUTONIUM CLUB LEADER
CMAA — PLUTONIUM CLUB LEADERS ARE HEAVILY INVOLVED
COMMITTEES CAN GET OUT OF HAND! — N0! REALLY?
COMMITTEE SUCCESS — PLUTONIUM GUIDELINES / MEANINGFUL RECOMMENDATIONS THE BOARD WILL FAVORABLY ACT UPON.
DEBT IS ONLY A TOOL — NOT AN ANSWER. PLUTONIUM CLUB LEADERS KNOW THE DIFFERENCE BETWEEN THE TWO.
DECONSTRUCTING IDEAL GM/COO ROLE MODELS — VISUALLY, JUST ABOUT ALL WE NEED TO KNOW W/ KEY DEFINITIONS.
DELIGATION SKILLS — IF YOUR TEAM DOESN’T MAKE IT— NEITHER DO YOU!
DELINQUENT ACCOUNTS — THE SAME NAMES ALWAYS SHOW UP.
DISAPPOINTMENTS — PLUTONIUM LEADERS QUIKLY REGROUP.
DUEL ROLES OF A PUTONIUM GM/COO — MANAGEMENT OF THE CLUB — LEADERSHIP FOR THE CLUB.
DUES INCOME – IT FLOATS THE BOAT
ELEPHANTS ARE IN THE BOARDROOM! — POSITION DESCRIPTIONS FOR ALL NEED TO BE ESTABLISHED!
EMPLOYEE ANNUAL COMPENSATION ADJUSTMENTS — ABSOLUTELY MUST GET THIS RIGHT FOR ALL KINDS OF RIPPLE EFFECT REASONS.
EMPLOYEE AREAS — PLUTONIUM CLUB LEADERS ARE FIRST CLASS IN ALL RESPECTS — NOTHING TO HIDE!
EMPLOYEES — THE PEOPLE THAT MATTER THE VERY MOST.
EXECUTIVE CHEFS — THE EVOLUTION OF FOOD SERVICE IN PRIVATE CLUBS.
EXECUTIVE LEVEL DECISIONS NEED TO BE MADE – MAKE THEM. — THAT’S WHAT PLUTONIUM CLUB LEADERS DO.
EXECUTIVE SUMMARY — ALL PLUTONIUM GM/COO’S DISTRIBUTE ONE PRIOR TO EVERY BOARD MEETING
EXPECTATIONS ARE NOT MET, OR MERELY EXCEEDED — INSTEAD, PLUTONIUM LEADERSHIP ESTABLISHES THEM!
F&B IN PRIVATE CLUBS — RULES THE HOSPITALITY INDUSTRY IN TERMS OF QUALITY AND SERVICE
F & B OPERATIONS — SO EVEN AVERAGE JOE’S CAN UNDERSTAND IT.
FITNESS AND WELLNESS – PLUTONIUM CLUB LEADERS CAPITALIZE ON THE BENEFITS OF A GREAT F&W CENTER
FITNESS AND WELLNESS – 5 KEY COMPONENTS FOR SUCCESS
FOOD COST OF GOODS SOLD – 10 ‘THINK SPOTS’
GM/COO’s FIRST 90-DAY PLAN — UPON ARRIVAL
GOLF IS THE ANSWER! — THE QUESTION IS?
GOSSIP – NEEDS TO BE STOPPED DEAD IN ITS’ TRACKS
GOVERNANCE ISSUES — POLICIES, BYLAWS AND DEFINED ROLES ARE IN PLACE TO DERAIL ROGUE “BIG’ AGENDAS.
HARD WORK — THERE IS NO OTHER PATH LEADING TO PLUTONIUM CLUB LEADERSHIP
HEALTHY PLUTONIUM CLUB BASICS — 2 “MISSION CRITICAL” COMMITTEES & 3 CRITICAL LEADERSHIP FACTORS
HUMOR — FACE IT, YOU’VE ALREADY GOT A ‘DREAM JOB’
HUMOR — IF YOU CAN’T LAUGH — FIND ANOTHER CAREER!
INTANGIBLES – THE LITTLE PERFORMANCE TRAITS THAT SEPARATE PLUTONIUM LEADERS FROM ALL OTHERS.
INTERVIEW QUESTION OF BALANCE — HIRE ‘REAL PEOPLE” NOT JUST RESUMES AND INTERVIEW SKILLS.
INTERVIEW SKILLS — JOHN WAYNE STYLE
JOB TITLES MEAN NOTHING — THE DIFFERENCE BETWEEN A JOB TITLE AND WHAT IT IS YOU’RE REALLY THERE TO DO.
KNOWLEDGE — THINGS ALL PRIVATE CLUB PLUTONIUM CLUB LEADERS NEED TO KNOW THAT YOU WON’T LEARN IN CLASS OR FIND IN TEXTBOOKS.
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LEADERSHIP — POP QUIZ TEST
LISTENING & SPEAKKING — PLUTONIUM CLUB LEADERS MASTER EXECUTIVE LEVEL PRESENTATION SKILLS
MASTER PLAN — FOR BOTH CLUBHOUSE AND GOLF COURSE
MEETINGS — PLUTONIUM LEADERS DO NOT ALLOW THINGS TO BE RAILROAED THROUGH
MEMBER EXPERIENCES — MUST BE “STAGED” BEFORE THEY HAPPEN
MEMBERSHIP MARKETING — IS NOT A SPRINT
MEMBERSHIP MARKETING — REIMAGINED
MENU PRICING — TO PRINT OR NOT TO PRINT
MICRO-MANAGMENT — “I’VE BEEN TO THE MOUNTAIN TOP.”
MISSION STATEMENT — THE CNG UNIVERSAL MISSION STATEMENT: “OUR MEMBERS VERY FAVORITE PLACE TO BE.”
MONEY TALKS — PLUTONIUM CLUB LEADERS KNOW WHAT THEY ARE TALKING ABOUT!
NATIONAL CLUB ASSOCIATION — DEBUNKING THE INDUSTRY’S 5 MOST HARMFUL MYTHS / MISCONCEPTIONS
NEW IDEAS — COME BY GETTING YOUR ENTIRE TEAM TO THINK PLUTONIUM THOUGHTS!
NEW MEMBERS — HERE’S THE MOST EFFECTIVE WAY TO ATTRACT THEM.
ONE THING THAT NO LEADER CAN AFFORD — PLUTONIUM CLUB LEADERS MAY BE ACUSSED OF MANY THINGS — THIS IS NOT ONE OF THEM!
ORIENTATION FOR NEW BOARD MEMBERS — (AKA: HOW TO AVOID DISORIENTED LEADERSHIP.)
PEOPLE – PLUTONIUM CLUB LEADERS MAKE SURE THE RIGHT ONES ARE ON THE BUS.
PEOPLE AND PROCESS — IT’S A BALANCING ACT
PERFORMANCE REVIEWS — CAN BE AKIN TO RATING CHICKEN WINGS.
POOR PERFORMERS — ARE NEVER UNWITTINGLY “REWARDED” BY PLUTONIUM CLUB LEADRERS
POTENTIAL FOR PERFECTION — PLUTONIUM LEADERS ARE ABLE TO SEE THINGS AS THEY ARE — AND THEN, TAKE THEM TO WHERE THEY CAN TRULY BE.
PRESIDENT ALWAYS LOOKS GOOD — PLUTONIUM CLUB LEADERSHIP KNOWS NO OTHER WAY — JOB #1.
PRIVATE CLUB RADIO — WHERE GABE INTERVIEWS THE MOST DYNAMIC LEADERS IN THE PRIVATE CLUB INDUSTRY EVERY WEEK.
QUALITY AND SERVICE — PLUTONIUM CLUB LEADERSTHAT CONSISTENCY CREATES PERCEIVED VALUE
QUESTIONS — PLUTONIUM CLUB LEADERS CONSISER ASKING THESE OF A SEARCH COMMITTEE
RESPONSIBILITY CANNOT BE DELEGATED — PLUTONIUM CLUB LEADERS APPROPRIATELY DELEGATE AUTHORITY — BUT ULTIMATE RESPONSIBILITY REMAINS WITH THEM!
RETURN ON INVESTMENT OF BEING A MEMBER — “PROFIT” IS DEFINED IN TERMS OF MEMBERSHIP SATISFACTION.
SANCTUARY COUNTY CLUB — WHERE POLITICAL CORRECTNESS RUNS AMUK.
SERVER COMPENSATION — FINDING A WAY TO LINK PERFORMANCE TO COMPENSATION.
SHAKESPERE — SURE KNOWS HIS CLUBS!
STRATEGIC PLANNING — WHAT IT IS IN TWO QUESTIONS.
TEAM BUILDING — THE “IT’S SHOWTIME” PHILOSOPHY
TENNIS, ANYONE? — PLUTONIUM PRIVATE CLUB LEADERS ANSWER WITH PROGRAMMING REACHING MEMBERS OF ALL GENERATIONS.
THREE CLUB MANAGERS — WALK INTO A BAR.
THRIVING – NOT JUST SURVIVING
TOXIC EMPLOYEES — THEY GOTTA GO! IT’S A PRIORITY.
TRAINERS TEACH — PLUTONIUM LEADERS INSPIRE
UNPLANNED CAREER MOVES — THE #1 REASON
VISION — HOW PLUTONIUM CLUB LEADERS SEE THINGS.
WAIT STAFF SERVICE — SHOULD BE ORCHESTRATED BY BEING UNDER THE GRAVITATIONAL PULL OF THE CNG BLACK HOLE THEORY
WORKING YOUR WAY TO THE TOP — EXAMPLES OF HARD WORK, BUT ALSO HOW PLUTONIUM LEADERSHIP SKILLS ARE USED IN DEVELOPOING YOUNG TALENT WITH POTENTIAL.
XTRA ATTENTION AND PERSONAL CARE —THE VIBE PLUTONIUM CLUB LEADERS CREATE MEMBER EXPERIENCES
YOUNGER MEMBERS — LIKE POP-UP EXPERIENTIAL EVENTS
YOU’RE ON A FIRST-NAME BASIS — PLUTONIUM CLUB LEADERS LEAN TOWARDS HORIZONTAL APPROACHES TO MANAGEMENT AS APPOSED TO VERTICAL
ZEE CLUB — ZEE CLUB— ZEE CLUB! IS THE PLACE TO BE!