When Connected Devices Stall, Ask Why

Perhaps one of the best ways to improve a connected device or service would be through customer feedback. But what if customers weren’t telling the manufacturers about the issues with the devices? This is the reality for many, according to a new survey.

The Memfault survey sought to understand consumer spending, use, and experiences with their connected devices such as fitness trackers, media devices, health monitors, GPS, and entertainment devices, just to name a few—not including smartphones. It surveyed 800 users aged 25-55 in the United States.

Here is what it found. One of the more startling statistics is that one in four users would abandon the brand or device rather than complain about slowness, poor battery life, and connectivity loss. Even more, 72% of users are only “somewhat likely” or would not complain to the device manufacturer. Additionally, 44% of users experience crashes, poor performance, and glitches. These glitches include:

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