Why CEOs should be on social media

But hang on, isn’t that the job of the public relations and marketing team, is usual response I get from CEOs when I ask why they’re not active on social media?

The other top responses to my pesky question:

• I could end up saying something I shouldn’t.
• What if an unhappy customer uses my posts to voice their dissatisfaction with the organisation.
• I’ve got too much on my plate
• I’m way too tired to even be bothered…

I fully understand this logic and reasoning but sadly the world has changed and so have the expectations of our leaders.

Their clients, investors, partners and employees expect to hear directly from them. After all they’re the face of their organization and the clearest representation of its culture and brand.

They want the CEO to be telling them where the organisation is heading and why it is or isn’t travelling well. They also anticipate their insights on matters impacting their industry, not to mention their stance on issues of public or social importance.

And they absolutely want to hear from the head honcho when things go horribly wrong!

So, if you as a CEO are missing from social media or not taking advantage of the visibility it offers … people will notice!

Key benefits of getting active on social media

Here are the top EIGHT reasons why you as the CEO should roll up your sleeves and get involved.

These are based on discussions with a handful of bosses who are doing a great job of using social media to communicate powerfully with their key audiences.

1. Socially active CEOs build meaningful relationships

While having a strong brand is important to any organisation, ultimately it is the person behind the brand (aka the CEO) who forges relationships and connects with people on a deeper level.

As one of the CEOs I spoke with put it: “We’re the ones having direct conversations with our shareholders, customers, policy makers and the business community. We’re also the ones sharing news about the organisation and its prospects as well as elevating the conversation beyond our organisations and shaping the future of our industries.

“And it is these conversations that are not only building our individual visibility and profile but that of the entire business and brand!”

2. Humanises the brand

Being socially active brings the human element to our brands and sets the overall tone, said another.

“We stop being seen as these corporate drones totally lacking in empathy and devoid of personality. Instead, we become real people having real conversations with customers and clients and connecting at a very personal level.

“All this helps build trust and ultimately makes us likeable and relatable … and dare I say, more approachable.”

3. Provides a platform for putting out positive stories

As one of those I interviewed succinctly said: “Being in a position to impart positive messages and tell some of the great stories about our organisations helps counter the often, negative images portrayed in the media.

“It enables us to provide a more balanced picture of who we truly are!”

4. Helps de-escalate a crisis

“Falling share prices. Office closures. Lapses in judgement. Poor behaviour. Being socially active gives us the tools to tackle these issues head-on and without delay,” explained another.

“It allows us to jump on top a problem instantly, leaving no time for things to fester and get out of control. It allows us to quickly and effectively explain what went wrong and what is being done to set things right.

“Straight up, it allows us to have that difficult conversation very early on!”

While this does not totally eliminate the potential for negative publicity, it does allow organisations to better manage the message and “soften the fallout,” he added.

5. Great for retaining and attracting top talent

Being active on social media, according to one company chief, does and continues to break down barriers between the C-suite and employees.

“It provides me a forum to share the great stuff about our organisation and our people … even talk about our values and culture and where we stand on issues of societal importance. Not only is this proving good for employee morale but it’s providing potential employees an insight into who we are as a brand.

“Are we the kind of business they’d like to work for, do we share the same values and is there future growth at the company? Bottom line, are we a company worth taking a risk on?"

All those I spoke with agreed that is was usually the CEO’s socials that people turned to, to seek out this information.

6. Inspires employees to become brand advocates

“If leaders don’t share company news and content, how can an organisation expect its employees to do so?” asked one CEO.

“How can they expect their people to become brand advocates when their own leaders are invisible online?”

Like it or not, she said, employees look to the person at the helm for guidance in this regard.

“If they see the CEO is participating in company initiatives and actively engaging on social media, they are more likely to do the same.”

7. Enables CEOs to position themselves as industry thought leaders

Being socially active, according to one of my cohort, enables company chiefs to not only act as brand ambassadors but also become a “voice for the industry”.

“It gives us a platform to talk about issues impacting our sector, to share our experiences and expertise, discuss future trends, even challenge industry norms and call out bad behaviour!

“And to be brutally honest, being viewed as a leading voice in your sector isn't just good for business but brilliant for your personal brand!

"It’s something that follows you where-ever you go.”

8. Helps CEOs retain a finger on the pulse of the brand.

One of the less obvious benefits of being on social media, is that it provides CEOs with a more heightened awareness of how people perceive their brands.

“It has allowed me to lift the metaphoric veil on how we are viewed by our consumers, employees and shareholders,” said one company chief.

“Having this awareness has and will allow us to make changes where necessary, to shift the culture when needed, and to engage personally with my audiences in order to create a more authentic connection.”

…

Despite the positives associated with being active on social media, research shows that not many Australian CEOs are taking advantage of this opportunity.

A study by media intelligence company, Isentia, found that 69 per cent of Australia’s top 100 corporate leaders had no activity or followers on LinkedIn, while 76 per cent did not use Twitter. A second study by digital reputation advisory group, Propel, found that 85 per cent of ASX200 CEOs are either ‘invisible, inactive or ineffective’ on LinkedIn.

Sadly this presents a huge problem for companies and brands that wish to improve customer experience, brand visibility, and employee engagement.

Parker Public Relations provides social media strategy coaching and workshops for CEOs and the leadership team. We help leaders develop their strategy and action plan and learn how to engage with authority and insight on LinkedIn and Twitter.

To find out more, contact Wendy Parker on 0422 694 503 or wendy@parkerpublicrelations.com.au

By Wendy Parker|May 23, 2023|Blog|Comments Off

on Why CEOs should be on social media