Why Google Reviews Can Make or Break Your Restaurant - And How to Get Them!

Let's dive into the pulsating heart of modern business survival: Google reviews. In a world where digital footprints are the new currency of credibility, understanding the monumental power of Google reviews can quite literally make or break your business.

Imagine walking down a bustling city street, hunger gnawing at your belly, faced with two restaurants side by side. One flaunts a glowing 4.8-star rating with recent reviews praising the chef's wizardry. The other? A lonely 2-star, with tales of culinary woes. Where would you dine? The answer lies in the stars—Google stars, to be precise.

Google reviews are the digital age's word-of-mouth, amplified to an unimaginable scale. They wield the power to attract a flood of customers or cast a shadow over your business, deterring potential patrons with just a glance. It's no longer about if you're good at what you do; it's about if Google's constellation of reviews says you're good. And here's the kicker: getting those stars to align in your favour isn't just a matter of providing top-notch service or food (though, admittedly, that's a big part of it). It's also about mastering the art of encouraging your customers to share their experiences online.

So, how do you turn your customers into your biggest advocates, compelling them to leave those coveted Google reviews?

Start with the human touch. Engage with your customers like they're old friends visiting from out of town. Make their experience so uniquely memorable that they're itching to share it with the world. It's about crafting moments that aren't just satisfactory but are Instagram-story-worthy, tweetable, and, yes, reviewable.

Next, simplify the process. In a world where convenience is king, making it as easy as possible for your satisfied customers to leave a review is crucial.

Imagine this: before they've stepped out of your establishment, you've asked if your customers have enjoyed their meals. On receiving their affirmative answer you enquire as to whether they'd be kind enough to leave a review for you as it will greatly help your small business. Then, by simply tapping your 'Tap Card' on the customer's phone, the correct page for them to leave you a Google review automatically appears for them.

And very often this simple question followed by 'the tap' can result in reviews being left by multiple people in the same group!

How much easier is that for the customer? And so how much more likely are they to leave a review than a customer who is just expected to remember about it when they get home, find the right place on their phone and then leave a review?

And let's not forget the magic of a simple "thank you." In the hustle and bustle of business, these two words can sometimes be forgotten, but their power is unmatched. When you thank a customer for their review, you're not just acknowledging their effort; you're inviting them into your community. You're saying, "Your opinion matters to us, and we're thrilled you're part of our journey." This personal touch can turn a one-time reviewer into a lifelong advocate.

In the dance of the digital age, where every click, like, and star can sway the tide of your business's fate, mastering the art of getting Google reviews is akin to learning the steps to a tango. It's intricate, it requires finesse, and when done right, it's absolutely captivating.

And as we pirouette away from the topic, remember, the goal isn't just to get more Google reviews. It's to build a community of customers so delighted with your service that sharing their positive experience becomes a natural extension of their interaction with you. In this ever-evolving digital landscape, where Google reviews hold the power to make or break businesses, let yours be the one that not only survives but thrives.

Best regards,

Chris Towland

ps The 'Tap Cards' are a part of my unique Review Boost system that I guarantee will 5x or even 10x the reviews for any restaurant. You can see details of Review Boost by clicking here.