Windows 11 Update Causes Blue Screen Crashes on Intel-MSI Systems. Microsoft Investigating
Microsoft is currently investigating reports of severe system crashes, known as "blue screens of death," following the installation of a recent update for Windows 11. Individuals have noted that this problem appears to be particularly prevalent among devices using Intel processors and MSI motherboards.
The root of the issue is connected to the KB5029351 update for Windows 11, which was released in the past week. Although primarily designed to address common bugs, introduce minor enhancements, and offer slight new features, this updated code has triggered an "UNSUPPORTED_PROCESSOR" error on certain systems when they are restarted.
In response to this problem, Microsoft has acknowledged the situation, stating that they are currently investigating the matter to determine whether it is a result of their own software. The company has promised to share further details once their investigation yields more information.
Although Microsoft has not provided extensive specifics, users on the Windows 11 subreddit have swiftly speculated about the issue. However, it's important to approach these conclusions from Reddit with caution, as they might not be entirely accurate.
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The exact cause of this problem stemming from the update remains unclear. Yet, a Reddit user mentioned that reverting to a previous version of their BIOS enabled them to successfully install the OS update. According to Microsoft and several Reddit users, the affected systems automatically remove the problematic update after several unsuccessful restart attempts, enabling affected users to regain normal system functionality.
Microsoft has urged those impacted by this issue to submit a report through the Feedback Hub as soon as they manage to access Windows. While there are reports that Microsoft has withdrawn the update for affected systems, this has not been officially confirmed, as the company has yet to respond to inquiries.
MSI, the manufacturer of the motherboards involved, has acknowledged the problem and is actively seeking a solution.
For the time being, individuals using potentially affected motherboards are advised to postpone the installation of Windows updates. Alternatively, if they have recently updated their BIOS to the latest version, rolling it back might provide a temporary solution until a more compatible MSI BIOS update for Windows 11 becomes available.
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