Winter Updates from the Workpro Team
Workpro Casework
Workpro case management software is developed by CAS Ltd - an employee-owned technology company.
This quarter we highlight the various sectors using Workpro and our latest blogs which discuss how complaints management software can help you identify and support vulnerable complainants and how to address HR process reluctance. A new case study from Burton's Biscuits highlights ways they addressed this issue during the implementation of their new HR case management system.
Sectors We Serve
Some of the sectors we serve are listed below. But if you don't see your particular sector, don't worry! Workpro is highly customisable and has been successfully deployed for national and international organisations in many sectors. There's a good chance we've implemented a solution for someone in your industry. Please talk to us to find out more.
Identifying and Supporting Vulnerable Complainants
Identifying vulnerable customers and ensuring processes are adapted to their needs is a hot topic in the complaints handling world.
Within this blog, we look at ways to identify and support vulnerable complainants, and how technology can support you in this.
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Dealing with HR Process Reluctance
How would you know if someone in your organisation is not following due process? Visibility can be hard, especially if you have a workforce dispersed across several sites.
Our blog looks at how a HR case management system can help with tracking and monitoring employee issues throughout your organisation.
And the tools that keep things simple. Clear workflow steps, alerts, reminders, and other tools that ensure processes are followed correctly without fuss.
Case Study Burtons Biscuits
Fast growth at Burton's Biscuits' and a significant merger, meant the former manual HR case handling process was no longer fit for purpose. Implementing a centralised system, with Workpro as the cornerstone IT solution, has resulted in increased efficiency, better service for employees, and reduced risk for the business.