Are You Helping Your Patients to Speak Up For Their Health?

The healthcare industry saw a dramatic and rapid transformation as a result of the effects of COVID-19. Several hospitals and healthcare providers were unable to fulfill the volume of patient requests via conventional means, such as phone and in-person assistance, due to the significant increase in demand for digital healthcare services during the pandemic.

This B-TRNSFRMD newsletter helps us understand the value of better patient communication in the post-pandemic environment with the aid of Freshdesk.

Freshdesk: Ensuring Seamless End-to-End Patient Experiences

Patients and healthcare organizations need to communicate often to schedule and confirm appointments, provide test results, and more. Therefore, all correspondence needs to be sent at the right moment to the right patient. Healthcare providers must prioritize accuracy and coordination in light of the industry's adoption of numerous digital communication technologies.

Freshdesk, a multilingual service desk, is powered by automatic language detection. By using it, healthcare professionals can positively impact patient understanding, compliance, satisfaction, and safety in addition to providing a smooth and seamless patient experience.

Patient Communication: the Key to Unlocking Better Health Outcomes

Data and information silos are eliminated through centralized communications. Final communications are sent via the preferred channels when data, such as patient contact information and channel preferences, are integrated with messages, such as letters or appointment reminders. This facilitates a better end-to-end patient experience by ensuring vital communications are received, read, and actioned throughout their entire patient journey.

This blog illustrates patient-centered, practical communication strategies that can enhance the patient experience at every stage of the healthcare cycle.

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