You've Been Hacked!

Picture this: A client recently had their email account hacked. The hackers used it to send out fake emails, trying to trick other people into giving up their passwords. Luckily, the client's contacts noticed something was wrong and called to check. Because so many people called, it took nearly 30 minutes for the client to reach out to me.

This story highlights the importance of having good tech support that can quickly take action when something goes wrong. Even though the client had extra security measures in place, like Multi-Factor Authentication (MFA), it wasn't enough to stop the hackers completely. Our first step was to log everyone out and change passwords. We then checked for any other issues and found that only one account was affected.

One sneaky thing the hackers did was set up an email rule that moved all incoming emails to the Archive folder and marked them as read. This meant that any replies like "I think you've been hacked" would be missed, making it harder to notice the problem.

The reality is, your accounts might get hacked at some point. The key is how quickly you can respond to limit the damage. Here are some extra tips to help you prevent such hacks:

1. Use Strong Passwords: Make sure your passwords are long, unique, and include a mix of letters, numbers, and symbols.
2. Enable Multi-Factor Authentication (MFA): This adds an extra layer of security by requiring a second form of verification.
3. Be Cautious with Emails: Don't click on links or download attachments from unknown senders. Always verify the sender's email address.
4. Regularly Update Software: Keep your software and apps up to date to protect against the latest security threats.
5. Educate Yourself and Your Team: Learn about common hacking techniques and how to spot them. Share this knowledge with your team.

Remember, staying vigilant and having the right measures in place can make all the difference when it comes to protecting your accounts and data. Stay safe!