Zoom vs. GoTo: Which UCaaS offering makes more sense for your business?

This article originally appeared on the Stratosphere Networks website. 

Are you ready to migrate your phone system to the cloud? Or are you dissatisfied with your current Unified Communications as a Service (UCaaS) platform and prepared to explore alternatives?

If so, navigating the vast and volatile UCaaS marketplace can be daunting. With so many suppliers competing against each other and rankings constantly shifting, pinpointing the right product for your company can be time-consuming and stressful. That’s where we come in.

Our team of trusted technology advisors leverages over 20 years of IT and telephony experience, partnerships with market leaders, knowledge of niche solutions, and access to the latest data to efficiently identify UCaaS offerings that align with our clients’ unique needs. Because we do the homework for them, the business and IT leaders who partner with us save dozens of hours they would have otherwise spent researching on their own.

We also have a tool in our arsenal that generates comprehensive comparison matrices illustrating how suppliers stack up against each other. This “versus” blog series demonstrates how an objective matrix can streamline the UCaaS shopping process and support data-driven decision-making.

This blog entry examines Zoom versus GoTo. Before you examine the matrix, here’s some vital background information about each supplier.

UCaaS supplier profile: Zoom

Although Zoom exploded in popularity as a tool for combating social isolation in 2020, this San Jose, CA-based supplier has provided video communication solutions to individuals and businesses since 2011. UCaaS from Zoom promotes productivity and collaboration from any location with an intuitive interface, security, reliability, scalability, and HD video and audio.

With Zoom UCaaS, you can easily add telephony users to meetings. This platform is an excellent choice if you’re migrating from an on-premises phone system to the cloud and your staff members are already familiar with Zoom for personal or professional communications. Additionally, it offers native enhanced emergency calling and compliance recording capabilities.

Stratosphere is a Zoom Phone certified integrator, meaning we can add value to your Zoom environment and maximize your return on investment with design, deployment, and solution management services. We offer white-glove project management services and expert guidance to support smooth implementation. Our Zoom experts can also ensure the solution is configured correctly to meet your needs.

UCaaS supplier profile: GoTo

GoTo – formerly known as LogMeIn – was founded in 2003 and is headquartered in Boston, MA. This unified communications and remote IT support solution supplier facilitates secure work from any location with their portfolio of products for remote access, tech support, communication, and collaboration. GoTo Connect offers customizable and scalable cloud phone system functionality, including but not limited to call routing, dial plans, and auto attendants.

GoTo Connect is ideal for small businesses seeking an affordable and flexible UCaaS offering that combines messaging, meetings, and calling. Other notable selling points include speedy deployment, 99.999 percent uptime, highly responsive customer support, bandwidth friendliness, and enterprise-grade security and compliance. You can also bundle GoTo Connect with GoTo Resolve via GoTo Essentials to combine cloud communications and remote IT support.

Our support team is certified in GoTo onboarding assistance and has extensive knowledge of GoTo cloud solutions. We can ensure implementation goes smoothly with our white-glove project management and support services. Our GoTo experts will ensure you have access to all the feature functionality you need to achieve your objectives. Additionally, we have a proven process to facilitate end user adoption.

Download the full comparison PDF here.

Due to our partnerships with GoTo and Zoom, we can objectively assess both options for your business and suggest the best course of action based on your pain points, requirements, and goals.

Get started now by calling 877-599-3999 or emailing sales@stratospherenetworks.com. You can also jumpstart your search for the best business communications solution by completing our free UCaaS assessment.