Amdocs Technology

Research from Amdocs explored the impact on brand identity as consumers interact with generative AI-based agents (AI agents) for customer care and sales. It revealed that consumers are largely open to interacting in the near future with CSPs’ AI agents, which will act as brand ambassadors in this new era. “The agentic era is a completely new era,” said Gil Rosen, Chief Marketing Officer, Amdocs. “Each brand interaction with a customer via AI agents should be seen through the paradigm of brand, context, and customer: What is the brand persona, what is the context of the customer interaction, and who is the customer? In the agentic era, these possibilities are infinite." Discover the impact: https://lnkd.in/eAiajJJ7 #AIInnovation #CustomerExperience #amAIz #AmdocsResearch #Agentic #AIagents #TelcoGPT #Telecom #GenerativeAI #Agents

We are proud to announce that Amdocs amAIz Platform has won the World Communication Award (WCA) for AI Excellence, recognized for transforming telecom operations with cutting-edge GenAI innovation.   What makes amAIz stand out? It’s the first field-proven GenAI offering for the telecom industry, already transforming operations with faster handling times, higher NPS, and significant cost savings. With rapid deployment and unmatched versatility, amAIz is reshaping the industry.   A huge thank you to our amazing team for making this milestone possible—innovation starts here!   Learn more: https://lnkd.in/dZVWtzEN   #AIExcellence #WCA2024 #amAIz #TelcoAI #Innovation   Avishai Sharlin, Vardit Kuznik Bitan, Roy Sgan-Cohen, Ron Surets, Doron Sterlicht, Roy Segal, Ela Radzi, Ronen David, Ofir Daniel, Naomi W., Mor Shamir

Amdocs has expanded its #amAIz platform with enhanced Generative AI capabilities, introducing #GenAI Care and Sales Agents to redefine customer engagement for CSPs. Powered by NVIDIA AI, these agents enable seamless support, billing management, and conversational selling with real-time interactions and lifelike digital human visualizations. “amAIz's integration of #NVIDIA AI marks a pivotal advancement in our journey to empower CSPs with unmatched capabilities in customer engagement,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. With advancements like NVIDIA Riva and ACE NIM microservices, the platform ensures efficient, adaptive, and always-available experiences that meet the digital expectations of today’s consumers. Read more: https://lnkd.in/erdHUsM2 #GenAIAgents #GenerativeAI #CustomerExperience #AIInnovation #TelecomTech #DigitalTransformation #AIPlatforms #CustomerEngagement

Amdocs has enhanced its #MarketONE platform, enabling communications service providers (CSPs) to deliver personalized, seamless subscription experiences and tap into new revenue opportunities. With features like plan flexibility, advanced personalization, and seamless authentication, MarketONE empowers CSPs to grow their subscriber base and improve retention. The platform, adopted by major CSPs like A1 Telekom Austria Group, Virgin Media O2, and AT&T México, has seen over 50% annualized growth in 2024. “Our commitment to innovation - including our continued work with Amazon Web Services (AWS) – and customer-centric development has been key to the success of our MarketONE platform,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. Learn more: https://lnkd.in/djznutq7 #SubscriptionManagement #CustomerExperience #DigitalTransformation #Innovation #CSPs #Amdocs #AWS #SubscriptionMarketplace

Ofir Daniel, our Head of Platforms Marketing, presented at the AWS re:Invent event, showcasing the Telco GenAI Agent we developed in collaboration with NVIDIA and AWS. We are thrilled to share a video clip where Ofir discusses the challenges faced by CSPs and how we are helping them overcome these obstacles. Watch the live demo to see our innovative solution in action! https://lnkd.in/d2kvhDqx Come see it live – today is the last day! We look forward to meeting you. Kelly Kalac, PCM® Lilac Ilan  #AWSreInvent #Amdocs #NVIDIA #TelcoGenAI #Innovation #CSPChallenges

Exciting news from Amazon Web Services (AWS) #re:Invent! Amdocs has received two AWS awards:   Global Industry Partner of the Year - Telco North America Industry Partner of the Year - Telco   These honors underscore our unwavering commitment to transforming customer experiences alongside our valued partner, AWS for Telecom. A huge thank you to our incredible teams. #GenAI #CustomerExperience #Amdocs #AWSPartnerAwards

Private networks are redefining the future of connectivity, with the market set to grow from $1.2 billion in 2024 to $21 billion by 2030. In his latest byline, Oleg Volpin explores how AI-driven analytics, converged networks, and industry applications are driving this transformation across sectors like healthcare, manufacturing, and logistics. Learn how businesses can embrace data-centric strategies to innovate, boost efficiency, and gain a competitive edge. Read more: https://lnkd.in/ewQA67Nk #PrivateNetworks #AIInnovation #DataDrivenEnterprises #ConnectivityTransformation #Amdocs

API exposure is not a new concept, but turning it into a revenue-generating opportunity remains a challenge for many. Join Ron Porter and Enri-K Salazar from Amdocs alongside Monica Paolini, Principal Analyst at Senza Fili, for an engaging Sparring Partners session. They’ll explore the gaps in current API strategies and share a new framework to help monetize APIs effectively, tapping into the full potential of network exposure. Discover actionable strategies to expand your API’s market impact: https://lnkd.in/eSaZ5pN7 📅 December 3, 2024 ⏰ 7 am PT | 10 am ET | 3 pm GMT | 4 pm CET #Network #Exposure #API #MakeItAmazing

Revolutionize your telecom operations with Amdocs Helix Service Assurance Suite! By harnessing the power of AI and automation, Helix SAS helps CSPs boost efficiency, reduce costs, and deliver exceptional service quality. Our solutions empower digital transformation, optimize network performance, and drive scalable innovation - enabling service providers to stay ahead in an evolving telecom landscape. Learn how Mehrdad Ekbatani from Amdocs Helix SAS is shaping the future of connected experiences: https://lnkd.in/gYtJf4KU #Amdocs #AI #Automation #TelecomInnovation #DigitalTransformation #NetworkOptimization

What an amazing time we had at TM Forum Innovate Asia 2024 in Bangkok! We had the honor of speaking alongside industry leaders like PLDT and Smart Communications, Globe Telecom, Nvidia, AWS, and Google. Together, we reinforced our leadership in #GenAI, #AutonomousNetworks, and #B2BInnovation. We had a masterclass with Google, discussing AI & Data Platform and our GenAI platform Amdocs amAIz, demonstrated how #GenAI and smart data strategies are transforming #telecom operations, presenting real-world case studies that highlight business growth and customer experience improvements. 🎥 Watch the short video: https://lnkd.in/dSdxXT_P Additionally, Amdocs is proud to be a finalist in the TM Forum Catalyst project - Telco GenAI Agent - developed in collaboration with PLDT, Smart Communications, VNPT Group, and tech leaders AWS and NVIDIA. This innovative project aims to transform customer care and sales experiences through advanced GenAI technologies. 🔗 Learn more: https://lnkd.in/d2kvhDqx Follow us for updates on our next event!   TM Forum Amdocs, AWS for Telecom, NVIDIA, PLDT, Smart Communications, Inc., VNPT Group, Google, Globe Telecom, Gil Rosen, Ofir Daniel, Shirly Eilon Shweky, Shashi Shekhar Pandey, Shiri Yitzhaki-Kanchuck, Mor Shamir, Gilbert Gaw, Olga Tanedo-Yoingco, Duke Nguyen, Charles Orcena, Lilac Ilan, Brent Younger, Kelly Kalac, PCM®, Owen Law #TMForum #InnovateAsia #CustomerExperience #AI #TechInnovation #Amdocs