CareCraft Podcast

Are you considering adding a new service line to your business? 🤔 Learn from Crystal Littlejohn, founder of Geriatric Resources, LLC, as she shares key lessons from launching Thoughtful Engagement, a social engagement program that has positively impacted seniors in nine states. Discover how dedication, research, and a passionate team can turn innovative ideas into reality. Tune in to gain valuable insights for your entrepreneurial journey. 🎧 Listen now to the full episode: https://buff.ly/4fxZDq6 #BusinessGrowth #ServiceInnovation #ElderCare #CareManagement

Are you building trust with senior living facilities? Learn how to become their go-to referral partner! 👇 In this episode of the CareCraft Podcast, I sit down with Darrian Pennant, Director of Sales at The Blake at Hollingsworth Park, to uncover what senior living communities look for in a care manager partner. 💡 Key Takeaways: 1️⃣ Build trust by being a reliable communicator and sharing vital client insights. 2️⃣ Offer value by helping facilities make informed decisions for better client outcomes. 3️⃣ Learn what makes your services stand out to senior living staff and leadership. 🎧 Listen now and take your referral partnerships to the next level! https://buff.ly/4hWxr2z #CareManagement #SeniorLiving #ReferralPartners #CareCraftPodcast

How do you foster partnerships in your community? Lisa Kaufman’s recent panel in Atlanta brought together diverse providers—like hospice nurses and daily money managers—to showcase how care managers bridge gaps in care and reduce stress for families. The event sparked 'aha' moments as providers realized how care managers complement their services, not compete with them. With 80 attendees, it was a win for collaboration and education. Events like these highlight the power of teamwork in care management. Listen to the full episode here: https://buff.ly/48TP7HX

Want a Winning Team? Discover Amy Hane's secrets to hiring and training staff for long-term success. In our recent interview with Amy Hane, MSW, LMSW, C-ASWCM, founder of Long Term Liaisons⁠ and ⁠Pivotal Liaisons⁠, we discuss the intricacies of recruiting, hiring, and training staff. Amy emphasizes: 1. Building on Long-Term Connections: Amy hires people she’s known or worked with over time to ensure fit and character. 2. Utilizing Paid Shadowing: Shadowing allows candidates to experience the role while Amy’s team evaluates their fit. 3. Staying Ready with Candidate Files: Amy’s proactive candidate tracking keeps her ready to expand her team. Listen to the full episode here: https://buff.ly/3AKT4Ch

🔹 Want to help seniors use technology safely without risking scams or isolation? 🔹 On a recent CareCraft Podcast episode, we welcomed Bill Vicary, founder of Just Call Bill, who shared key insights on helping seniors and their families navigate technology safely. Bill has spent over 20 years assisting seniors in mastering technology essentials—from using devices to spotting scams—so they can stay connected without the risk. 🔒 Top Challenges: 1. Scams: Many scams start with unsolicited messages or calls. Bill recalls a heartbreaking story of a senior losing her savings to a scam, a stark reminder of the need for caution. 2. Family & Caregiver Support: Not every caregiver is equipped to support seniors with tech. Bill recommends setting boundaries and bringing in pros for more complex support. 💼 Key Tips for Care Managers & Families: 1. Build Confidence 2. Prioritize Safety 3. Partner with Pros 4. Encourage using Technology to Stay Socially Connected Listen to the full episode here: https://buff.ly/3Yy64Dd

💡 Want More Referrals? Lead with Real-World Examples! When it comes to building referral partnerships, lead with situations your potential referral partners can relate to, and show them how you make their lives easier. Here's how: 🔸 Elder Law Attorneys: "Do you work with solo agers who have no family nearby? Ever find yourself navigating tough medical or financial decisions for them?" 💼 That’s where a care manager steps in—helping to arrange medical care, assist with legal decisions, and provide ongoing support. 🔸 Assisted Living Directors: "What happens when a resident’s family calls daily with concerns or a resident stops engaging after rehab?" 🏡 Care managers can be that bridge—handling family dynamics, coordinating care, and keeping everyone informed. 🔸 Hospitals: "What about when a patient needs help transitioning home but doesn’t have local support?" 🏥 We ensure smooth transitions, coordinating everything from home care to post-surgery follow-ups. 💬 The key? Ask what they do in specific situations, listen, and offer real examples of how you’ve solved these challenges before. Build trust, one scenario at a time. 🌱 Want more insights on building effective referral partnerships? 🎙️ Check out our latest podcast episode featuring David M. Posner, MBA, founder of 3 Point Care Consulting and seasoned healthcare sales leader, as he shares expert tips on developing referral pipelines and turning conversations into actionable partnerships. 🎧 Listen now and learn how to transform your approach: https://buff.ly/4ezHt80 #CareManagement #Referrals #HealthcareCollaboration #SeniorCare #AgingLifeCare #ClientSuccess #Podcast

🌟 Friday Founder Stories: Amy Smialowicz Fowler 🌟 After 12 years of leading WNC Geriatric Care Management in Asheville, NC, Amy Smialowicz Fowler made the bold decision to close her thriving practice in 2023 to pursue a new chapter: therapy. Armed with her Master’s in Social Work, Amy's journey is a powerful example of allowing yourself to pivot. At WNC, Amy built deep relationships with clients and became a trusted advocate. Her decision to close WNC wasn’t easy, but it was driven by her passion for connecting with people on a deeper level. What can founders learn from her journey? 🌱 Recognize when it’s time to evolve. 💡 Prioritize personal and professional growth. 💬 Manage transitions thoughtfully—clients come first! Shutting down a business doesn’t end the legacy—it opens the door to new opportunities. 🎧 Listen to the full episode here: https://buff.ly/4dfo4aX #FounderSpotlight #CareManagement #Entrepreneurship #BusinessTransitions #CareCraftPodcast #Leadership

Ever wonder how to juggle running a business and writing a book at the same time? We just had an inspiring chat with Corinne Auman, Ph.D., the powerhouse behind Choice Care Navigators, who’s been doing exactly that while writing her new book, Keenagers. How does she manage it all? 🕒 Time Management: Dr. Auman set aside specific time slots for writing. By dedicating time to her book, she made steady progress without sacrificing the quality of care her business provides. 💪 Support System: Surround yourself with the right people. Dr. Auman credits her amazing team for keeping the business running smoothly and a writing coach who helped turn her book idea into reality. ❤️ Passion & Purpose: Staying connected to her mission—improving the lives of older adults—kept her motivated and on track. If you’re balancing big projects with running a business, take a page from Dr. Auman’s book (pun intended!). A little planning, a great team, and a lot of passion can go a long way. You’ve got this! 💥 🎧 Listen to the full episode here: https://buff.ly/3Xo48xF #Entrepreneurship #CareManagement #BookWriting #TimeManagement #PassionProject

Dealing with family drama? Cheryl Acres has seen it all over her 46+ years of experience. When onboarding new clients, care managers often find themselves caught in the middle. Cheryl's advice? Stay neutral and keep the focus on the client's well-being. Here's how you can do it: 1️⃣ Maintain Objectivity: Your role is to advocate for the client, not take sides. Stay "Switzerland" as Cheryl likes to describe herself 📧 Engage with Careful Communication: Keep all parties informed, especially your referral sources. They can offer valuable insights and help you navigate tricky dynamics. 🚩 Spot Red Flags Early: If a family situation is too chaotic or feels like it might compromise care, don't hesitate to reassess the fit. By staying "Switzerland", you'll ensure smoother onboarding and maintain your reputation as a skilled, trusted care manager. 🎧 Tune if for the full conversation here: https://buff.ly/3XiuOjC Presented by Panacea

Want to take an uninterrupted vacation? Start with SOPs! In our latest CareCraft episode, Tosha Boyd breaks down why Standard Operating Procedures (SOPs) are game-changers: 1. Consistency: Uniform service quality every time. 2. Efficiency: Faster training, better execution. 3. Scalability: Seamless growth without losing quality. How you can get started today: 🔍 Identify Core Processes: List out the key tasks that drive your business. 📝 Document the Steps: Break down each process into clear, actionable steps. 💬 Involve Your Team: Get input to ensure accuracy and buy-in. 🎧 Want to learn more? Listen to the full conversation with Tosha B. from The Leo Process| Business Consulting Firm on CareCraft https://buff.ly/3XjF8b7 Looking to bring an expert in to help establish SOPs? Tosha is offering a 10% discount for listeners. Use code PANACEA10 at https://buff.ly/4cvzAyj Presented by Panacea #HealthcareManagement #SOPs #BusinessEfficiency #CareManagement