When it comes to Agentforce, “I've never been more excited about anything in my entire career,” said Salesforce CEO Marc Benioff on the GeekWire podcast. For customers like Disney, he notes, Agentforce can enhance the park experience by "working side by side with the guide... driving a greater level of customer success together.” https://lnkd.in/e873TFH2
Salesforce News & Insights
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News and insights from Salesforce. For media inquiries contact pr@salesforce.com.
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News and behind-the-scenes insights from Salesforce. For media inquiries contact pr@salesforce.com.
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Every year, 6 billion pounds of new or unused products end up in landfills. Non-profit organization, Good360 , is tackling this problem by connecting corporate donors to nonprofits. Their goal: to get unused goods into the hands 40 million people in the U.S. by the end of 2026, a number representing those living below the poverty level. To achieve this ambitious goal, Good360 is implementing Agentforce. This allows them to: ➡️ Speed up donation assessment. Agentforce assists Good360 staff in quickly determining the best placement for donated products, ensuring they reach those who need them most. ➡️ Provide a clear snapshot of donations. The platform summarizes key details like donation type, origin, location, and value, making it easier to match donations with suitable nonprofits. ➡️ Simplify operations with a low-code platform. Agentforce's intuitive interface allows Good360 to demonstrate the AI's decision-making process, building trust and transparency. Stephane Moulec, Chief Information Officer at Good360, says Agentforce "gets the product out of the house faster. It keeps our people engaged in fulfilling the mission. The same amount of people can place more product because they are doing it faster."
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SiliconANGLE reports on how Agentforce 2.0 is enabling a limitless workforce. With Agentforce 2.0, users will have even greater capability to build smarter and more complex agents and more control over customization and testing. Agentforce launched with an initial set of out-of-the-box capabilities for agents called “skills.” With Agentforce 2.0, agents will be able to mix multiple skill templates. For example, a service agent can handle service calls and marketing capabilities, which means it could generate a marketing profile for a customer after a service call. That would allow it to produce marketing analytics for marketing employees. https://lnkd.in/ewXqC2A3
Salesforce to launch Agentforce 2.0 to change digital labor for enterprise - SiliconANGLE
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Salesforce News & Insights reposted this
Introducing Agentforce 2.0 in Slack! 🎉 With Agentforce 2.0, you can bring your always-on, digital labor force directly into Slack. Agentforce 2.0 performs Slack actions on your behalf, from creating canvases, lists, workflows, and channels, to searching or sending DM’s, while using Slack context and integrated data right in the flow of work. With Agentforce in Slack, you now have context-aware digital teammates helping you boost productivity, reduce workload, and focus on what truly matters. https://sforce.co/401TQnh
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Salesforce announced Agentforce 2.0, cementing the company's position as a leader in digital labor solutions. “Agentforce 2.0 takes our revolutionary Salesforce digital labor platform to another level, with new reasoning, integration and customization features that supercharge autonomous agents with unprecedented levels of intelligence, precision and accuracy,” said Marc Benioff, Chair and CEO, Salesforce. “The demand for Agentforce has been amazing — no other company comes close to offering this complete AI solution for enterprises. We’re seamlessly bringing together AI, data, apps, and automation with humans to reshape how work gets done.” Learn how, with Agentforce 2.0 and its enhanced Atlas Reasoning Engine, companies like Accenture, The Adecco Group, Finnair, Heathrow Airport, IBM, Indeed, Saks Global, and SharkNinja are building a limitless workforce to transform their business.
How Agentforce 2.0 Enables a Limitless Workforce
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In this episode of Leadership Next, Salesforce CEO Marc Benioff talks about Agentforce 2.0, digital labor, and the new era of AI agents. Salesforce has been a key player in tech for 25 years, and its newest innovation — Agentforce — will make it easier for customers to set up agentic AI tools to increase business efficiency. https://lnkd.in/ekg-9Rcy
Marc Benioff Weighs In On The AI-Powered Future
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Before Agentforce, no AI agents, copilots, or assistants had a true, enterprise-class reasoning engine for transforming raw data and metadata into intelligent actions that mimic or even surpass human reasoning. Now, with the Atlas Reasoning Engine, customers like reMarkable are powering the next generation of AI agents. These agents don't just answer questions; they understand the nuances of context and provide actionable responses. https://lnkd.in/eDbZW8wx
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Salesforce announced that Vivint, an NRG company and leading provider of smart home and security solutions, is leveraging Agentforce to augment its customer service teams and also provide 24/7 autonomous agent support for customers. A long-time Salesforce customer, Vivint selected Agentforce as a key support tool for its customer service teams due to its ability to respond to inputs, make decisions, and autonomously take action to assist customers with routine requests like troubleshooting common device errors. “The integration of Agentforce has provided an opportunity for transformational growth in our customer experience, augmenting our platform and service abilities in a way that has made an immediate positive impact,” said David Porter, Chief Operating Officer, Vivint. “Agentforce offers valuable support for our human agents by taking actions to help customers resolve simple needs while ensuring they receive the same award-winning customer service and support that millions of Vivint customers have come to expect.” https://sforce.co/3ZX7GrZ
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Agentforce is what AI was meant to be. Agentforce 2.0 will help customers bring digital labor to every employee and every team in every workflow. It can tackle more complicated tasks with the trust and consistency that every enterprise demands. https://lnkd.in/ecXqJwxY
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Introducing Agentforce 2.0: the newest version of Agentforce, the first digital labor platform for enterprises — a complete AI system for augmenting teams with trusted, autonomous AI agents in the flow of work. This release introduces: 🔹 a new library of pre-built skills and workflow integrations for rapid customization 🔹 the ability to deploy Agentforce in Slack 🔹 advancements in agentic reasoning and retrieval augmented generation (RAG) These updates enable a limitless workforce through AI agents for any department, assembled using a new library of pre-built skills, that can take action across any system or workflow. "At the Adecco Group, we are committed to creating meaningful connections between candidates and opportunities," said Greg Shewmaker, Senior Vice President of Global Operations and AI, The Adecco Group. "By centralizing data across over 40 systems with Salesforce's Data Cloud and leveraging Agentforce, we’re transforming the candidate experience. Agentforce will help prequalify candidates, enhance CVs, and ensure faster job placements. Agentforce agents also operate 24/7, freeing recruiters to focus on meaningful connections while delivering speed and personalization at scale." https://lnkd.in/ecXqJwxY
Introducing Agentforce 2.0: The Digital Labor Platform for Building a Limitless Workforce
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