Struggling with unhappy hotel guests? Learn how to balance empathy and policy for effective resolution.
Customer Service
Perspectives from experts about the questions that matter in Customer Service
Updates
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Struggling with new customer service tech? Use these strategies to ease the transition and support your team.
Your team is struggling with new customer service technology. How can you make the transition smoother?
Customer Service on LinkedIn
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As you modernize customer service with new tech, remember your traditional customers. Offer tutorials, keep familiar options, and value their feedback to ensure no one feels left behind.
You're upgrading customer service technology. How can you keep traditional customers engaged?
Customer Service on LinkedIn
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Ever felt like your team is playing catch-up with crucial updates? It's essential to keep everyone informed to stay on track. A centralized platform, regular meetings, and a transparent culture can make all the difference. How do you ensure your team stays in sync?
Your team is in the dark about crucial updates. How do you ensure everyone stays informed and on track?
Customer Service on LinkedIn
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Calm an upset customer with these effective strategies
Dealing with an upset customer over unmet expectations. Can you diffuse the situation effectively?
Customer Service on LinkedIn
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Share your strategies for regaining customer trust
Your loyal customer is dissatisfied with your product changes. How will you regain their trust?
Customer Service on LinkedIn
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When speed is key, balancing it with quality can be tricky. Learn how to maintain high standards while meeting customer expectations.
Dealing with customers who value speed above all else. How do you maintain quality in your service?
Customer Service on LinkedIn
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Navigating the expectation of 24/7 client support can be challenging, but with the right approach, it's possible to meet demands without burning out.
Your client demands 24/7 support availability. How will you meet their expectations?
Customer Service on LinkedIn
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Facing a deluge of calls can be daunting for any customer service team. By giving timely breaks, recognizing efforts, and streamlining tasks, you can maintain morale and productivity. What's worked for you in managing a high-volume call center?
Your team is overwhelmed by call volume. How can you boost morale and productivity in customer service?
Customer Service on LinkedIn
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When faced with a frustrated client, remember: acknowledge their feelings, set respectful boundaries, and offer solutions. How do you navigate these tricky conversations?
You're faced with a frustrated client. How can you demonstrate empathy while maintaining professionalism?
Customer Service on LinkedIn