Hrushikesh K.

CX Advisor | Leading CX Programs with Insights | Customer centricity | ex-CXPA Regional Council Member | CXAD (Dip) | Certified CX Practitioner | XM Scientist | 30K

View articles by Hrushikesh K.

Summing it all up, a better Human experience = CX + Tech + Insights

Summing it all up, a better Human experience…

November 2, 2024

18 likes

Good CX delivers better outcomes

Good CX delivers better outcomes

October 12, 2024

14 likes

Know your customers, really?

Know your customers, really?

September 13, 2024

9 likes3 comments

Are you utilising customer insights effectively to build your CX strategies?

Are you utilising customer insights…

September 9, 2024

9 likes1 comment

A wardrobe full of learning: How to conduct interactive workshops

A wardrobe full of learning: How to conduct…

September 4, 2024

13 likes1 comment

When was the last time you communicated from your heart?

When was the last time you communicated from…

August 27, 2024

9 likes1 comment

Bringing it all together in CX | Trust is the fundamental thing

Bringing it all together in CX | Trust is…

August 18, 2024

11 likes1 comment

Expanding Human-Centered CX to a Digital World

Expanding Human-Centered CX to a Digital…

July 28, 2024

24 likes1 comment

Leaders are People who Make Things Happen | Are you a Passionate Leader?

Leaders are People who Make Things Happen |…

July 6, 2024

5 likes

The cost of a cold coffee is $5

The cost of a cold coffee is $5

June 1, 2024

16 likes1 comment

EMOTIVE TECHNOLOGY TO ENHANCE CUSTOMER EXPERIENCE | LEFT BRAIN RIGHT BRAIN DILEMMA?

EMOTIVE TECHNOLOGY TO ENHANCE CUSTOMER…

May 25, 2024

8 likes1 comment

The fool-proof 5 steps for Governance in CX Programs

The fool-proof 5 steps for Governance in CX…

April 28, 2024

11 likes

Why don't you hinge to your CX Playbook?

Why don't you hinge to your CX Playbook?

April 10, 2024

13 likes

Rise-Fall-Rebirth-Fall again | A new day, A new Idea

Rise-Fall-Rebirth-Fall again | A new day, A…

March 2, 2024

11 likes

Riding the momentum to build resilience for a customer centric organization

Riding the momentum to build resilience for…

February 1, 2024

15 likes7 comments

5 essentials for a CX leader to succeed in 2024

5 essentials for a CX leader to succeed in…

December 28, 2023

50 likes6 comments

EMPATHY IS THE MEDICINE THE WORLD NEEDS

EMPATHY IS THE MEDICINE THE WORLD NEEDS

November 26, 2023

28 likes1 comment

Did you deliver on your brand promise today?

October 28, 2023

17 likes

How to Drive a Customer Centric Culture | Get Going

How to Drive a Customer Centric Culture |…

October 15, 2023

15 likes

Driving a customer centric culture | Empower your frontline staff TODAY

Driving a customer centric culture | Empower…

September 29, 2023

25 likes

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