Lauren Turner

Customer-Led Growth Expert | Top 100 Customer Marketing & Advocacy Strategist | Driving Transformational Customer Experiences

View articles by Lauren Turner

Can Empathy Be Outsourced?

Can Empathy Be Outsourced?

December 17, 2024

11 likes3 comments

5 Fun (and Budget-Friendly) Ways to Show Your Customers Some Love This Holiday Season

5 Fun (and Budget-Friendly) Ways to Show…

November 27, 2024

14 likes1 comment

Building Cross-Functional Collaboration That Works

Building Cross-Functional Collaboration That…

November 19, 2024

9 likes3 comments

Navigating Customer Centricity in a Divisive Climate: Marketing and Advocacy in an Era of Shifting Values

Navigating Customer Centricity in a Divisive…

November 6, 2024

7 likes3 comments

Boost Net Revenue Retention Through Customer Engagement

Boost Net Revenue Retention Through Customer…

November 4, 2024

15 likes

Customer Advocacy Begins at Home (Hint: That Means Your Employees)

Customer Advocacy Begins at Home (Hint: That…

October 28, 2024

12 likes2 comments

Why Customer Advocacy is Your Secret Weapon for Demand Generation

Why Customer Advocacy is Your Secret Weapon…

October 17, 2024

24 likes3 comments

Why Cost-Cutting in Customer Marketing and Success Hurts Long-Term Profitability

Why Cost-Cutting in Customer Marketing and…

October 8, 2024

15 likes3 comments

Is Your Customer About to Ghost You? Top Warning Signs of Churn—and What to Do About It

Is Your Customer About to Ghost You? Top…

October 3, 2024

20 likes7 comments

How Improv Comedy Can Strengthen Customer Relationships

How Improv Comedy Can Strengthen Customer…

September 24, 2024

14 likes4 comments

Why Conversion Funnel Models Don’t Work for Customer Communities—and How to Measure What Really Matters

Why Conversion Funnel Models Don’t Work for…

September 20, 2024

14 likes4 comments

Why CEOs Must Prioritize Customer-Centric Strategies to Attract PE Buyers

Why CEOs Must Prioritize Customer-Centric…

September 13, 2024

12 likes4 comments

Why Your Accounts Are Dodging Your Check-In Meetings (and What to Do About It)

Why Your Accounts Are Dodging Your Check-In…

September 11, 2024

12 likes4 comments

Concrete Ways to Reinforce Your Customer Relationship After an Account Renewal

Concrete Ways to Reinforce Your Customer…

August 28, 2024

19 likes6 comments

Harnessing the Power of Community: Lessons from Kamala Harris’s Rapid Fundraising Surge

Harnessing the Power of Community: Lessons…

July 23, 2024

23 likes1 comment

Striking the Right Balance: Essential Metrics for Customer Marketing and Advocacy

Striking the Right Balance: Essential…

June 25, 2024

3 likes

5 Effective Ways to Encourage Lurkers in Your Community to Engage

5 Effective Ways to Encourage Lurkers in…

June 14, 2024

10 likes2 comments

Transforming Customer Centricity into Revenue: A Strategic Imperative for C-Suite Leaders

Transforming Customer Centricity into…

June 12, 2024

13 likes1 comment

10 Free AI tools for Customer Marketing, Community and Customer Advocacy Folks

10 Free AI tools for Customer Marketing…

June 10, 2024

11 likes

Customer-Led Growth: The Magnum of Business Strategies

Customer-Led Growth: The Magnum of Business…

June 3, 2024

21 likes1 comment

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