Marc Mandel, CCXP

Marc Mandel, CCXP

Semi retired CX leader | 4x Certified Customer Experience Catalyst | 30+ year track record | Dot connector | Content Creator | Baseball card collector

View articles by Marc Mandel, CCXP

Rediscovering My Best Self.

Rediscovering My Best Self.

June 5, 2024

38 likes10 comments

Artificial Intelligence & Large Language Models, The New “Bicycles for the Mind”.

Artificial Intelligence & Large Language…

March 19, 2024

6 likes3 comments

The Power of Finding Your ‘Why’

The Power of Finding Your ‘Why’

November 1, 2023

33 likes6 comments

Why, Avis, why?

Why, Avis, why?

September 29, 2023

9 likes8 comments

CX Data Strategy: Quant vs Qual. Which is Most Critical?

CX Data Strategy: Quant vs Qual. Which is…

August 14, 2023

34 likes

Creating Customer Experience Magic With the Peak End Rule

Creating Customer Experience Magic With the…

July 17, 2023

23 likes4 comments

Linking Dental Insurance Profitability and Core Member Experience

Linking Dental Insurance Profitability and…

June 30, 2023

3 likes

Prediction Versus Prescription in Customer Experience Optimization

Prediction Versus Prescription in Customer…

June 22, 2023

5 likes1 comment

My Thoughts About Forrester CXNA 2023

My Thoughts About Forrester CXNA 2023

June 19, 2023

17 likes6 comments

Harnessing Human Emotion: A Key to Enhancing Customer Experience

Harnessing Human Emotion: A Key to Enhancing…

May 23, 2023

22 likes4 comments

Will GPT Ever Achieve AGI? Don't Bet Against It. It's Coming.

Will GPT Ever Achieve AGI? Don't Bet Against…

April 5, 2023

5 likes2 comments

Competitive Benchmarking CX Performance, Passe or Panacea?

Competitive Benchmarking CX Performance…

April 5, 2023

5 likes3 comments

What's the Dollar Value of a Net Promoter Point?

What's the Dollar Value of a Net Promoter…

March 31, 2023

30 likes2 comments

An Approach to Modeling Customer Experience Maturity

An Approach to Modeling Customer Experience…

March 30, 2023

17 likes7 comments

Should Ensuring the Customer Experience Ultimately Roll Up to HR in a Modern Workplace?

Should Ensuring the Customer Experience…

March 29, 2023

11 likes3 comments

Customer Journey Mapping and Journey Orchestration. Same, Different, or Adjacencies?

Customer Journey Mapping and Journey…

March 22, 2023

7 likes

Human Centered Design and Customer Centricity in Customer Experience Transformation.

Human Centered Design and Customer…

March 22, 2023

9 likes1 comment

Did the ACA Help or Hinder the 2023 Patient Experience?

Did the ACA Help or Hinder the 2023 Patient…

March 16, 2023

6 likes

Descriptive, Predictive, and Prescriptive Analytics and Managing the Customer Experience in 2023.

Descriptive, Predictive, and Prescriptive…

March 14, 2023

11 likes

What can we as CX leaders learn from the Academy Awards?

What can we as CX leaders learn from the…

March 12, 2023

5 likes

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