Omid Razavi

Founder @ SuccessLab | AI for CS/CSS/CX

View articles by Omid Razavi

The Rise of Intelligent Loyalty

The Rise of Intelligent Loyalty

December 30, 2024

19 likes5 comments

Decoding Automation in SaaS: Rule-Based, Logic-Based, and AI-Based Systems Explained

Decoding Automation in SaaS: Rule-Based…

December 19, 2024

11 likes1 comment

Proactive Cyber Support: Transforming Challenges into Opportunities at CS4Cyber Monthly Forum

Proactive Cyber Support: Transforming…

December 9, 2024

15 likes

CCO Evolution from "Post-Sales" to General Manager of the Customer Base

CCO Evolution from "Post-Sales" to General…

December 5, 2024

65 likes12 comments

Highlights from the CSS Forum in Durham/RTP

Highlights from the CSS Forum in Durham/RTP

November 25, 2024

40 likes9 comments

Transforming Customer Success and Support with AI: Highlights from the CSS Executive Forum - Chicago

Transforming Customer Success and Support…

November 18, 2024

45 likes1 comment

Unlocking the Power of AI: Insights from the CSS Executive Forum - Chicago

Unlocking the Power of AI: Insights from the…

November 18, 2024

45 likes1 comment

AI in Customer Service: Key Takeaways from a Year of CSS Forums and What’s Next for 2025

AI in Customer Service: Key Takeaways from a…

November 2, 2024

44 likes11 comments

Kim Peretti’s Top 10 Quotes on Driving Customer-Centric Growth

Kim Peretti’s Top 10 Quotes on Driving…

October 30, 2024

19 likes4 comments

CCO Online Recap: Scaling Customer Success with Kim Peretti

CCO Online Recap: Scaling Customer Success…

October 28, 2024

54 likes5 comments

Scaling Success: How Salesforce is Transforming Customer Support with Empathy and AI

Scaling Success: How Salesforce is…

September 24, 2024

63 likes6 comments

CCO Online: Capote’s Playbook to Reduce Churn and Increase Profits

CCO Online: Capote’s Playbook to Reduce…

September 2, 2024

42 likes3 comments

Lighting a Path for AI in Customer Success

Lighting a Path for AI in Customer Success

August 15, 2024

34 likes1 comment

Celebrating Deepak Chawla: A Legacy of Excellence in Customer Support

Celebrating Deepak Chawla: A Legacy of…

August 13, 2024

37 likes2 comments

Evolving Customer Success: A Fireside Chat with Oracle's Catherine Blackmore

Evolving Customer Success: A Fireside Chat…

August 8, 2024

24 likes1 comment

Embracing AI in Customer Success, Support and Advocacy: Insights from the CSS Forum Portland

Embracing AI in Customer Success, Support…

August 7, 2024

32 likes

Unlocking AI Innovations: A Recap of the DevRev Effortless New York

Unlocking AI Innovations: A Recap of the…

May 3, 2024

38 likes3 comments

Customer Success: Expendable or Essential? Part 2

Customer Success: Expendable or Essential?…

April 8, 2024

105 likes18 comments

Customer Success: Expendable or Essential? Part 1

Customer Success: Expendable or Essential?…

April 1, 2024

158 likes79 comments

Generative AI and Business Analytics: Journey from Insights to Autonomy

Generative AI and Business Analytics:…

March 10, 2024

35 likes8 comments

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