Wojciech Krasniewski

SVP @ COPC EMEA Business Development I CX I Consulting I Training I BPO focused on ROI

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The Kano Model - Helping CX Leaders Prioritize?

The Kano Model - Helping CX Leaders…

October 29, 2024

16 likes1 comment

Budgeting Season, Achieving More CX on a Tighter Budget?

Budgeting Season, Achieving More CX on a…

September 6, 2024

15 likes2 comments

Are BPO's becoming Digital Competence Centers?

Are BPO's becoming Digital Competence…

April 2, 2024

12 likes2 comments

CX Fast Forward: Navigating the AI Revolution in CX

CX Fast Forward: Navigating the AI…

November 24, 2023

18 likes2 comments

Is AI a Plug'n Play Solution for CX?

Is AI a Plug'n Play Solution for CX?

July 10, 2023

21 likes

CX Outsourcing: Exploring 'Shoring Strategies' and Their Pros and Cons

CX Outsourcing: Exploring 'Shoring…

June 13, 2023

16 likes

The Importance of People and Processes in Technology-Driven Customer Experience

The Importance of People and Processes in…

May 17, 2023

19 likes

How to Build a Successful Outsourcing Partnership?

How to Build a Successful Outsourcing…

September 29, 2022

26 likes2 comments

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