Tips and Tricks
How to remove Moisture or Foreign Material from Samsung phone
Thanks to intelligent software, Samsung phones showcase necessary prompts that help you avoid major damage. Similarly, here’s a common notice, which appears on Samsung devices when it detects moisture due to water insertion or dust particles near the charging port.
No doubt, moisture may impact the performance of your device if not handled with care. Commonly, moisture may be accumulated inside the charging ports, under the screen, inside the headphone jack, and behind the camera lenses.
Therefore, it’s advised to protect your phone from moisture by placing it inside a waterproof zip-lock pouch while traveling in rainy weather. You should also avoid using your Galaxy device with wet hands. In case you find that moisture has accumulated in your phone, then follow the tips given below.
Steps to remove moisture
If the charging port has moisture, a pop-up will appear on your device.
Warning: Don’t use charging/USB port
We’ve detected moisture or foreign material in your charging/USB port. Check your charging/USB port for any foreign material such as dust or debris. To prevent damage to your phone, don’t plug anything in until the charging port is clean, the moisture is gone, and the notification is cleared.
To dry the port, shake out any moisture, then wait for it to dry, which could take several hours. You can speed up during by pointing a fan or dryer (cool air only) at the port.
In the meantime, you can charge your phone wirelessly.
Follow our socials:
To dry the port, gently shake out the moisture, and then wait for it to dry. Wait for moisture to evaporate, however, it could take several hours. Unplug all cables or accessories. Do not plug them in again until the handset is completely dry.
Clean your device: Clean the glass, ceramic, and metallic surfaces of your device with a lint-free microfiber cloth. Try charging the device after a few hours. If you see the alert again, it is possible that there may still be moisture inside the port.
In that case, you need to get in touch with our Samsung customer care for further assistance or visit the nearest Samsung service center.
