Financial Services and Insurance
Lower costs and maximize speed to exceed customer expectations, drive innovation, and boost process value
Embracing change and process innovation
The banking, financial services, and insurance sectors are under pressure to upgrade customer experiences and improve financial insight and risk control. They must do this while identifying areas of process automation for cost savings, reduced process cycles, and margin increases.
To thrive, organizations that can adapt, innovate, and support processes with speed and agility continuously and at scale will see the biggest optimization reward. This can help simplify the business to respond to new entrants, risks, and opportunities.
Hear from our customers
DKB Service: Taking a Proactive Approach to Business Process Mapping and Optimization
“Since we implemented the SAP Signavio Journey Modeler solution, our employees are now more process centric and can model customer journeys with greater interaction and collaboration with colleagues across the banking group.” Florian Sturm, Strategic Process Management, DKB Service GmbH
read the customer story >
Benefits of SAP Signavio solutions
Improve back-end processes
Introduce flexible, scalable process standardization for back-end processes such as finance or claims, while delivering a single source of truth across teams. Empower business users to make better strategic decisions to improve business performance and maximize profitability.
Stay compliant and reduce risk
Automate manual validations and improve decision-making while driving efficient operations. Leverage processes and data for greater financial insight and control through a faster, compliant financial close. Stay atop of critical processes for improved accountability at scale.
Boost experiences
Drive customer engagement at scale with improved journeys and experiences, allowing you to become a trusted advisor in your customers’ evolving state toward financial and insurance health. Deliver the experiences customers deserve for upgraded outcomes and returns.
Use cases for financial services and insurance
Operational excellence
Harness continuous insights, recommendations, and tools to improve the transparency of your entire business process framework, such as reporting and closing to stay agile in a changing world. Harmonize operations and business decisions across different departments and business functions for better alignment.
Risk and compliance
Centrally manage risk and controls within one place and configure process governance workflows. More easily organize risk and controls in structured folders of your choice and compare the way a process should run to the way it actually runs. Set up process owners, risk owners, and quality managers and their tasks.
Customer centricity
Customer expectations are changing. Use customer journey modeling to put customer perspectives at the heart of your operations. Identify customer contact points and understand exactly how they experience your business. Then, use these insights to enhance satisfaction to fend off disruptors.
For more information
White paper
Operationalize Continuous Process Transformation in Financial Services and Insurance
Customer story
Resolution Life: Embedding Process Management into the DNA of the Organization
Panel discussion
Unlock the importance of people in transformation success: “Taking a Change Management Approach to Transformation”
E-Book
Unlock the hidden value in your lead-to-cash process with our new guide for CFOs
Questions? Get in touch!