SolarWinds Services Sub-Processor List
Last updated September 24, 2024
SolarWinds engages sub-processors and SolarWinds Affiliates to assist in providing SolarWinds’ Services. Defined terms used herein shall have the same meaning as defined in the Software Services Agreement (“SSA”).
This document does not give You any additional rights or remedies and should not be construed as a binding agreement between You and SolarWinds. This information is provided to illustrate SolarWinds’ engagement process for sub-processors and set forth the list of third-party sub-processors and SolarWinds Affiliates used by SolarWinds.
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What is a Sub-processor?
A sub-processor is a third-party data processor engaged by SolarWinds, including SolarWinds Affiliates, processing Personal Data. SolarWinds has adequate data transfer mechanisms in place with each sub-processor.
Due Diligence
SolarWinds recognizes that the use of sub-processors creates potential risks that must be properly managed. Before entering into any third-party relationships, we take deliberate steps to conduct an assessment of risk arising from the vendor relationship.
Any sub-processor who has access to SolarWinds Personal Data are expected to demonstrate their security policies, processes, and procedures and prove that they are able to provide adequate protection of such data, including against misuse or compromise. For more information, see our Vendor Data Protection Requirements page.
Contractual Safeguards
SolarWinds (as Your data processor) requires its sub-processors to satisfy similar obligations as those required by the Data Processing Addendum (“DPA”) to the SSA, including:
- Processing Personal Data in accordance with the data controller’s documented instructions;
- Ensuring personnel engaged in the Processing of Personal Data are informed of the confidential nature of the Personal Data and are subject to an obligation of confidentiality;
- Implementing and maintaining commercially reasonable administrative, physical, and technical safeguards designed to protect the security, confidentiality, and integrity of Personal Data;
- Informing and cooperating with SolarWinds in the event of a security breach; and
- Cooperating with SolarWinds in respect of requests from data controllers, data subjects, or data protection authorities, as applicable.
Objection to New Sub-processors
SolarWinds regularly updates the list of sub-processors that are utilized or which SolarWinds proposes to utilize to deliver its Services. Pursuant to the DPA to the SSA, You may object in writing to the processing of Personal Data You provide to SolarWinds by a new sub-processor within ten (10) business days following the update, which will be provided to you by RSS feed which can be located here. Objections should be sent by email to privacy@solarwinds.com. If You do not object during such time period, the new sub-processor(s) shall be deemed accepted. If You object to the use of a new sub-processor, SolarWinds may choose to:
- recommend changes to the Services or Your configuration of the Services to avoid Processing by the new sub-processor; or
- cease to provide You the particular aspect or feature of SolarWinds Services that would involve use of the sub-processor.
Termination rights, as applicable and agreed, are set forth exclusively in the DPA.
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The following is a list of the names and locations of SolarWinds sub-processors, including SolarWinds Affiliates and third parties:
Infrastructure
The following sub-processors provide the infrastructure to host Services and Service Data. Personal Data may be transferred to help ensure performance, availability, and reliability.
Entity Name | Entity Type | Product(s) | Entity Country* |
AWS | Hosted Services | AppOptics, Database Performance Monitor (DPM), SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IP Address Manager (IPAM), Log Analyzer, Loggly, NetFlow Traffic Analyzer (NTA), Network Configuration Manager (NCM), Network Performance Monitor (NPM), Papertrail, Pingdom, Server & Application Monitor (SAM), Server Configuration Manager (SCM), Service Desk, SolarWinds Observability SaaS (formerly known as SolarWinds Observability), User Device Tracker, Virtualization Manager, VoIP & Network Quality Monitor (VNQM) | United States |
Digital Ocean | Hosted Services | Papertrail | United States |
Equinix | Hosted Services | Loggly | United States |
Heroku | Hosted Services | AppOptics, Papertrail | United States |
IBM Cloud (SoftLayer) | Hosted Services | Papertrail | United States |
Microsoft Azure | Hosted Services | SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPAM, Log Analyzer, NCM, NPM, NTA, SAM, SCM, SolarWinds Observability SaaS (formerly known as SolarWinds Observability), User Device Tracker, Virtualization Manager, VNQM | United States |
*Location of Sub-processor headquarters.
Services Specific Sub-processors
SolarWinds engages the following sub-processors to help enable its Services. To provide the relevant functionality, these sub-processors have access to relevant Personal Data:
Sub-Processor | Purpose | Product(s) | Entity Country* |
Apple App Store | Mobile Applications | Database Performance Analyzer (DPA), DPM, Service Desk, SQL Sentry | United States |
Atlassian (Confluence, JIRA) | Customer Support | AppOptics, Access Rights Manager (ARM), Dameware, DPA, DPM, Engineer’s Toolset, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPM, Kiwi Syslog Server, Kiwi Syslog Server NG, Kiwi CatTools, Log Analyzer, Loggly, NCM, NPM, NTA, Papertrail, Patch Manager, Pingdom, SAM, SCM, Serv-U, SolarWinds Event Manager (SEM), SolarWinds Observability SaaS (formerly known as SolarWinds Observability), SQL Sentry, User Device Tracker, Virtualization Manager, VNQM | Australia |
AWS | Product Functionality | DPA, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPAM, Log Analyzer, Loggly, NCM, NPM, NTA, SAM, SCM, SolarWinds Observability SaaS (formerly known as SolarWinds Observability), User Device Tracker, Virtualization Manager, VNQM | United States |
Braintree | Billing | Loggly, Papertrail | United States |
Chargify | Billing | AppOptics, Pingdom | United States |
Cloudflare | Network Security | DPM, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPAM, Log Analyzer, NCM, NPM, NTA, Pingdom, SAM, SCM, SolarWinds Observability SaaS (formerly known as SolarWinds Observability), User Device Tracker, Virtualization Manager, VNQM | United States |
CyberSource | Billing | DPM | United States |
Engine Yard | Application Monitoring | Service Desk | United States |
Gainsight | Marketing | AppOptics, DPM, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPAM, Log Analyzer, Loggly, NCM, NPM, NTA, Papertrail, Pingdom, SAM, SCM, User Device Tracker, Virtualization Manager, VNQM | United States |
Google Analytics | Analytics | Service Desk | United States |
Google Play | Mobile Applications | Service Desk | United States |
JIRA | Customer Support | Loggly | Australia |
Mailgun | User Emails | AppOptics, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPAM, Log Analyzer, NCM, NPM, NTA, SAM, SCM, SolarWinds Observability SaaS (formerly known as SolarWinds Observability), User Device Tracker, Virtualization Manager, VNQM | United States |
Mixpanel | Product Analytics | Papertrail | United States |
New Relic | Performance Monitoring | Service Desk | United States |
NetSuite | Customer Support | AppOptics, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPAM, Log Analyzer, Loggly, NCM, NPM, NTA, Pingdom, SAM, SCM, SolarWinds Observability SaaS (formerly known as SolarWinds Observability), User Device Tracker, Virtualization Manager, VNQM | United States |
Outreach | Customer Communications | AppOptics, DPM, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPAM, Log Analyzer, Loggly, NCM, NPM, NTA, Papertrail, Pingdom, SAM, SCM, SolarWinds Observability SaaS (formerly known as SolarWinds Observability), User Device Tracker, Virtualization Manager, VNQM | United States |
PagerDuty | Customer Support | AppOptics, DPM, Loggly, Papertrail, Pingdom, Service Desk, SolarWinds Observability SaaS (formerly known as SolarWinds Observability) | United States |
Pendo | Product Analytics | AppOptics, DPA, DPM, Kiwi Syslog Server NG, Loggly, Papertrail, Pingdom, Service Desk, SolarWinds Observability SaaS (formerly known as SolarWinds Observability), SQL Sentry | United States |
PubNub | Push Notifications | Service Desk | United States |
Reblaze | Website Security | Service Desk | Israel |
Salesforce | Customer service management, authentication, and communications | ARM, AppOptics, Dameware, DPM, Engineer’s Toolset, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPAM, Log Analyzer, Kiwi CatTools, Kiwi Syslog Server, Kiwi Syslog Server NG, Loggly, NCM, NPM, NTA, Patch Manager, Pingdom, SAM, SCM, Service Desk, Serv-U, SEM, SQL Sentry, User Device Tracker, Virtualization Manager, VNQM | United States |
Sendgrid | Customer Communications | DPM, Service Desk | United States |
Sentry.io | Error Reporting | AppOptics, Papertrail, Pingdom, SolarWinds Observability SaaS (formerly known as SolarWinds Observability) | United States |
Slack | Customer Support | AppOptics, DPM, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPAM, Log Analyzer, Loggly, NCM, NPM, NTA, Papertrail, SAM, SCM, SolarWinds Observability SaaS (formerly known as SolarWinds Observability), User Device Tracker, Virtualization Manager, VNQM | United States |
SpamExperts | Email Filtering | Service Desk | United States |
Vonage | Customer Alerts | AppOptics, SolarWinds Observability Self-Hosted (formerly known as Hybrid Cloud Observability), IPAM, Log Analyzer, Loggly, NCM, NPM, NTA, Papertrail, Pingdom, SAM, SCM, User Device Tracker, Virtualization Manager, VNQM | United States |
*Location of Sub-processor headquarters.
SolarWinds Affiliates
The following entities are affiliates of SolarWinds. Accordingly, they function as sub-processors to provide the Services. Customers that use the Services may have their Personal Data processed by:
Entity Name | Entity Country |
Monalytic, Inc. | United States |
Pingdom AB | Sweden |
SolarWinds Canada Corporation | Canada |
SolarWinds Czech s.r.o. | Czech Republic |
SolarWinds EMEA Limited | Ireland |
SolarWinds France SAS | France |
SolarWinds India Private Limited | India |
SolarWinds ITSM Israel Ltd. | Israel |
SolarWinds ITSM US, Inc. | United States |
SolarWinds Japan KK | Japan |
SolarWinds Poland sp. Z.o.o | Poland |
SolarWinds Software Asia Pte Ltd. | Philippines (Branch)/Singapore |
SolarWinds Software Australia Pty. Ltd. | Australia |
SolarWinds Software Europe Designated Activity Company | Ireland |
SolarWinds Software Germany GmbH | Germany |
SolarWinds Software South Korea LLC | South Korea |
SolarWinds Software UK Limited | United Kingdom |
SolarWinds Software Yazilim Limited Sirketi | Turkey |
SolarWinds Worldwide, LLC | United States |
SWI Software Trading Middle East LLC | United Arab Emirates |