Airline Technology Teams

12 July 2022 by

Evaluate. Select. Contract.

Minimising risk in technology procurement

Established in 2005, T2RL is a trusted, impartial partner for airlines, technology suppliers and analysts. The suite of T2RL products and services guide airline technology teams through RFP procurement processes for complex technology systems.

Airline products & services

Airlines worldwide have benefited from T2RL products to evaluate, select and contract commercial and operational IT capability, resulting in significant savings in time and resources. The unique ProcureIT® process delivers a negotiated draft contract, based on the required technology capabilities defined by an airline, thereby saving time and money on additional legal services and taking account of technology capability requirements for now and in the future.

Our highly experienced team of airline technology consultants – led by Bert Craven, President Airline Technology – guide airline technology teams through RFP procurement processes for travel technology systems, ensuring alignment with planned commercial requirements, whilst saving airlines time and resources.

Discover the industry-specific T2RL procurement process (ProcureIT®), which in addition to supporting airlines evaluate the market for technology suppliers and select technology suppliers to invite to RFP, also extends across planning and managing MSAs and SLAs, going to market for new airline technology, migration and analysing the total cost of ownership (TCO) across the contract lifecycle. Our optional consultancy service ensures airlines have tailored support at critical stages relevant to individual business requirements.

Managing Master Service Agreements (MSA) and Service Level Agreements (SLAs), alongside technology procurement can be complex, resource-heavy and time-consuming. The ProcureIT® tool with ContractAssure Dashboards – specifically developed for airlines – supports management and monitoring of contracts and agreed SLAs.

Products and services

ProcureIT®

Minimising the risks in airline procurement.

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ContractAssure

Managing technology contracts for performance.

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T2RLConsult

Supporting individual business requirements.

What our clients are saying

We feel we have a very fair contract and a really good partnership with our vendor. T2RL’s process helped us to get there without alienating our partner. We felt like it was a great process and we all got to where we wanted to be.

- Kathleen Wayton - SVP & CIO, Technology, Southwest Airlines

For almost all the airlines, this is our first opportunity to change our PSS, especially for a large airline, like Japan Airlines. T2RL brings knowledge and experience to us to help make a good decision. That’s also protecting us while we are proceeding the PSS project.

- Hitoshi Sugihara - Director, Japan Airlines

I would definitely recommend T2RL for other airlines, the process, the level of professionalism, the skills…the tool is key for the entire procurement process, from the start to the writing of the contract it was really helpful for us.

- Edgar Gomes - Director RM Systems and Distribution, Aeromexico

It was worth every penny…We got financial benefits and contractual benefits, which will pay off easily. T2RL did a fantastic job and I’m very pleased that we had them in the picture.

- Carsten Schaeffer - CCO, Blue Air

We save a lot of time and money. Rather than bringing other consultants, we can do it in one go, and we save both contracting time and procurement time.

- Kati Andersen - VP Digital Sales & Distribution, Scandinavian Airlines

We feel we have a very fair contract and a really good partnership with our vendor. We feel like T2RL’s process helped us to get there without alienating our partner. We felt like it was a great process and we all got to where we wanted to be.

- Kathleen Wayton - SVP & CIO, Technology, Southwest Airlines

T2RL helped us come about a process that could help us not only phase a negotiation with the vendors, but also understand exactly what was important for us in the selection process.

- Roberto Alvo - Senior Commercial VP, LATAM Airlines

Getting a PSS is something you’re not used to doing, because you just don’t change a PSS all the time. T2RL was there to help, they lend the expertise. The other thing with T2RL, they have a very unique way of doing the RFP process.

- George Reeleder - ex-CCO, Caribbean Airlines

For almost all the airlines, this is our first opportunity to change our PSS, especially for a large airline, like Japan Airlines. They bring some knowledge and experience to us to help make a good decision. That’s also protecting us while we are proceeding the PSS project.

- Hitoshi Sugihara - Director, Japan Airlines

Streamlining Technology Procurement for Sky Airline

Hear Felipe Izquierdo Chadwick, Chief Information & Digital Officer, Sky Airline explain how T2RL and the ProcureIT platform enabled Sky Airline to streamline the RFP process from start to finish for a Passenger Services System, ensuring the Sky Airline team could focus on the key decisions across the business.

T2RL have the know how

With over 100 years of combined industry travel technology and airline distribution experience across our global consultant team, the T2RL airline RFP procurement process (ProcureIT®) has been used in over sixty airline contracts worldwide for the following capabilities: