TDI’s GenAI Explorer Program: unlocking the power of Microsoft Copilot for the insurance industry with our new Copilot edition

The insurance industry is at the forefront of technological change, with advanced tools like Microsoft Copilot revolutionizing how insurers operate. As competition intensifies and customer expectations evolve, the potential of generative AI (GenAI) to drive productivity and strategic outcomes is undeniable. To help insurers unlock these benefits, TDI, in collaboration with Microsoft, has introduced a new version of the GenAI Explorer Program, specifically designed for insurance professionals eager to enhance their Copilot skills in a business context. This “Copilot Edition” is not only timely but also essential for insurers looking to remain competitive in an increasingly digital world.

Adoption trends: the growing role of GenAI in insurance

The insurance industry is experiencing a critical moment in GenAI adoption. Some companies are leading the charge, running pilots and scaling GenAI-driven solutions, while others are struggling to keep pace. The challenge many face is ensuring that their workforce is fully engaged and empowered to use new GenAI tools like Microsoft Copilot.

As Microsoft continues to roll out new features on Copilot, insurers have more opportunities than ever to implement GenAI across operations. However, the risk of underinvestment in staff training and delayed deployment could create a gap between what AI can offer and what employees are equipped to handle. The GenAI Explorer Program is designed to bridge this gap, providing a structured learning pathway that engages employees and ensures their readiness to adopt and leverage AI effectively.

Empowering insurance professionals with GenAI

At the heart of the GenAI Explorer Program is a commitment to empowering insurance professionals with practical, hands-on experience. This program delivers a collective learning experience where teams across an organization can learn to harness the power of GenAI, particularly Microsoft Copilot, through a structured, accessible format.

By focusing on real-world application, the program helps participants become proficient in using Copilot to streamline operations, optimize productivity, and contribute to their organization’s strategic objectives. Whether participants are new to GenAI or have previous experience, this comprehensive curriculum ensures valuable outcomes for all.

Key Features of the new Copilot Edition for Microsoft Copilot users

The new version of the  GenAI Explorer Program is specifically tailored for insurance professionals who use Microsoft Copilot. Unlike technical training, this program focuses on how to maximize Copilot’s capabilities to improve productivity and enhance decision-making in insurance contexts such as underwriting, claims processing, and customer engagement. The program is a comprehensive and sophisticated learning experience for insurers and the key features are

• Targeted training for business Users: This hands-on training is designed to enhance productivity and decision-making using Copilot, making it accessible for insurance professionals at all levels.
• Access an extensive GenAI library: Participants gain access to a library of case studies and AI prompts that are specific to the insurance industry, helping them to apply what they learn directly to their work.
• Interactive Challenge and Live Events: The program includes engaging live events and a prompt challenges that bring the learning experience to life, ensuring participants can apply their skills in practical settings.
• My Copilot Toolkit: A detailed functional specific planning tools that allows participants to craft their own personal plans on how to best use Copilot . This helps to reinforce learning and ensure faster and deeper adoption.
• Long-term access: The program can be completed in around 15 hours over six weeks, and participants have access to the content and tools for up to a year, allowing for continuous learning and adaptation that is needed for this new technology which will continue to improve.
• Customizable curriculum: Tailored content that aligns with specific roles and functions, such as operations, underwriting, claims, or senior management. Brining in your own AI tools and policies as well as you experts and examples.
• Real-world application: Participants engage with industry-specific use cases, prompts and challenges to directly apply GenAI tools in their day-to-day work.

Participant feedback: success stories and real-world results

The response from participants in the  GenAI Explorer Program has been overwhelmingly positive. Those who have integrated the training into their daily operations report significant improvements in productivity and strategic decision-making. One participant shared, “I now have a clear understanding of how AI can enhance our customer interactions and help redesign processes for greater efficiency.”

Another critical benefit of the program is its ability to spark creativity and innovation. The interactive challenges, which are posted to all participants in the private community, allow participants to explore unique ways to leverage AI in their specific functions, leading to new ideas and approaches that drive business improvements.

Why investing in GenAI training is crucial for insurers

Investing in GenAI training is more than just keeping up with technological trends—it’s about unlocking new opportunities for growth, efficiency, and customer satisfaction. Insurers who invest in training for their teams will reap a range of benefits, from boosting operational efficiency to maintaining a competitive edge. From the image you can see a range of benefits from investing in GenAI and four key points are highlighted here:

1. Boosting productivity: With tools like Microsoft Copilot, employees can complete tasks more efficiently, allowing them to focus on higher-value activities and strategic initiatives.
2. Enhancing decision-making: AI tools provide insights that can improve decision-making across the insurance value chain, leading to better outcomes for both the company and its customers. GenAI allows every single employee to have access to a multi-skilled coach to help them both get things done as well as develop their own skills
3. Boosting Digital Culture and getting buy-in: Showing employees they have a great future in this digital age and using learning to encourage a digital culture in the context of humans with AI skills
4. Strengthening GenAI adoption: Comprehensive training ensures that employees are not only comfortable with GenAI but also capable of driving its strategic integration across the business, helping insurers maximize the value of their AI investments.

Ready to accelerate Your AI journey?

For insurers looking to stay competitive, the time to invest in GenAI training is now. The new version of the  GenAI Explorer Program, designed specifically for Microsoft Copilot users, offers a unique opportunity to equip your team with the skills they need to thrive in an AI-driven future.

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