Alexander Palace Map, Address, Transportation & Nearest Stations and Airport

I stayed at this hotel based on the positive reviews, but was dreadfully disappointed. The indoor pool area was gross - literally hundreds of wet towels piled on top of chaise lounges - I've never seen so many dirty towels in my life. The pool room is dark and dingy, giving off a creepy vibe. The outdoor pools are better, but some are in need of refurbishment. Although it's a health spa, the general health of most of the guests did not look particularly good. The landscaping needs attention as well - overgrown grass and weeds everywhere. The lobby and public areas are clean. The food in the bistro is okay, but low considering the high standard in this part of Italy. Breakfast is another nightmare - not enough food on the messy and disorganized buffet; rude and pushy guests, very low quality food - most looked unappetizing or inedible. The front desk is competent but had to be pressed to do anything a little extra, but the attitude vastly improved when a tip was offered. The rooms are clean and basic - nothing luxurious at all. We had a top level room on the 4th floor, so it was spacious, but the bed was overly firm and uncomfortable. No idea how this is a five star - it seems that a hotel can self classify - it's on par with a large Hyatt in the states.

Superior location. The hotel has good facilities. In front of the gate is the river. It's safe, too. I do a lot of running in the morning. Next to it is a new shopping mall. Later, I found that there are many noodles to eat. You can also see the scenery outside. Very good.

As always it was a pleasure to stay at President. It feels like coming home. Each member of your staff is excellent, the premises are splendid, the food delicious, the customers return and friendships are made this way. What more can one expect.