Alua Hawaii Mallorca & Suites Map, Address, Transportation & Nearest Stations and Airport

Travelled with 2 adult children (18) and (21), for a week all inclusive, just before Christmas 2024. The hotel is about 15 minute walk out of the town, but it has excellent parking. The rooms are semi detached bungalows, with sunbeds outside, all have a sea view and there are 2 court yards. We had UK TV channels, a big 50” TV, a sofa bed and a separate bedroom. The room had air con, but wasn't needed. Usual breakfast and all inclusive, not the biggest of selections but okay. One thing if you are all inclusive you can order snacks for free during the day from the bar. Reception was really good, native english speaker, so zero issues. My only complaint would be the wifi, we had to use our phones 4G as it was naff in the rooms. It was tolerable outside, but only just. I'd go again.

Everything in the hotel was up to the standard of what it claims to be, food, pools, rooms, all great. However, the reason for my 3* rating is only for the way my booking was handled during check-in and customer treatment for what the Princess Yaiza claims to be (5*L Hotel). My booking was through loveholidays, it had a printed confirmation of garden/terrace/pool view. I received what they supposedly call a 'garden', my room was facing a pathway connecting the beach to the main road, and there was a couple of palm trees. That by no means is a garden, in any world. When I asked for the pool/sea view, initially I was informed the hotel was over-booked and there was no availability which quite frankly and visibly was a complete bluff since the hotel was half empty but then once I asked again, I was given a tour of the room and then asked to pay an extra €60/night for the view that I had initially made the booking with. From other reviews, the hotel seems to be regarded for its hospitality and customer service but being asked to pay for something I had the booking for was pathetic. Some individuals claim to have gotten a free upgrade, the hotel even tried to sell me the presidential suite upon check-in saying it would be better for the family at an extra €300/night. Quite simply, something like this can ruin a holiday because you intend to have something but when you don't receive it and are then asked to pay extra when the hotel is already quite expensive then it just shows that they don't care about their customers.

Thus hotel is outstanding. From the second we arriving , nothing was a bother. The staff are funny , efficient, happy to be here . room was lovely. quiet for a good sleep. Fab hard beds. food was brilliant, great standard in the buffets . other 3 restaurants veered amazing food . pool entertainment staff were great fun. entertainment at night was okay , just very loud, no call to be so loud. spa was very professional. all i all we do not want to go home 😓😓😓. but will be back asap. great location to every where . only negative, some times no towels and sometimes low on plates in buffet. But just an amazing holidays from start to finish .

Just returned from a pre-xmas week at this apartment complex. It ticks all our boxes as a small family of 3. Very nice apartment, pool areas are great, all staff were all absolutely lovely. Great location, we walked into town without issue in 10-15 mins. We hired pool towels for a refundable deposit of 15 euro each, which was returned to us without issue on our last day. We also tried the all you can eat breakfast once, at 7.50 euro pp which we thought was really good value. Not much going on entertainment wise on an evening, very quiet but December is a quiet month. We liked that we were provided with washing up liquid, sponge, cloth and tea towel as it's a pain buying it when you're only there a week. Plenty of plug sockets in lounge and bedroom. Great patio area with table and 4 chairs that got lots of sun. We also liked the lack of sunbed wars, loads of beds and space here. Minor improvements required to the bathroom as the walk in shower kept flooding the whole floor, and the bathroom had a sliding door with no lock (perhaps it was an accessible room? Not sure). Daytime music around pool was fairly loud but it didn't seem to bother anyone, we actually quite enjoyed it. We would 100% go back to these apartments as they are very good value for money.

I rated a 3 because we stayed her last year and gave it a 5. It is a different experience. Clearly the leadership are delivering a different message to the staff. Last year they couldn’t do enough, we were blown away by the unique experience. We were so excited about coming back, but sadly we’ve been disappointed on numerous occasions. It’s just another hotel now. The staff appear gutted, I can only think this is the corporate experience as opposed to the previous boutique experience. It’s a beautiful hotel with great staff, but sadly they are not able to offer that unforgettable experience we had last year. It’s gone from a customer focus experienced to a revenue focused corporation. We felt like we were getting in the way here, that can be uncomfortable I was told that if I wanted to keep the iron for more than an hour I would have to be charged 9 euros….. in a 5 star hotel!! Bizarre.