Alyeska Resort Map, Address, Transportation & Nearest Stations and Airport

As I reflect on my 3 week trip around Alaska I can't help but realize this was the worst of my experiences, and I stayed at a super 8. The room was musty and in dire need of a DEEP clean. the mattress was indented and old. I left this property with a rash on my neck and face. I brought this to their attention and was simply told ”sorry” and also that there were no bed bugs found in my room. I beg to differ, it took me over a week to recover. This was just the beginning unfortunately. The staff is obviously not happy and not treated well. The overall energy is very stiff and uptight. Restaurants were closed and understaffed, no bartender during the day to make drinks. I went off property for dinner and found great food elsewhere. Overall, its outdated and not worth the price of the room or food. I will say that the spa is so amazing and worth going to and worth the price. Go there and stay someone else in town!

The front desk team at this hotel truly made my stay exceptional. From the moment I arrived, they were warm welcoming and incredibly helpful. They handled my check in quickly and even offered great local recommendations for dining and activities. Throughout my stay they were always available with a smile, ready to assist with anything I needed. Their professionalism and friendliness really stood out. Highly recommend this hotel for the outstanding service alone!

The most iconic hotel in Anchorage, I had to stay even if I could only afford one night. Everything was good, the room was a bit small. Definitely paying big city prices for little old Alaska, which can feel like price gouging.

We rented a 2-room suite for family travel as our landing spot each day after our adventures. The master bedroom does not have its own private bathroom. The 2nd bedroom with 2 Queen beds has its own bathroom. The HVAC system in our particular room only had 1 temperature sensor for the entire suite which was located in the 2nd bedroom. This was an issue with comfort at times. The walls and floors are extremely thin as we could hear other guest room conversations from adjacent rooms and rooms above ours as well as toilet usage and even curtains being opened in the morning. There was extremely loud shouting from the street as two homeless gents were fighting with each other for hours in the middle of the night - that was not a one-time occurrence. There is also significant noise due to road traffic from both Benson Blvd and Seward Highway - that didn't bother us too much but it may bother people that are not used to it. There was significant parking and the location is extremely close to Seward Highway which made our travels very convenient. The staff was extremely friendly and helpful and the hotel was reasonably clean. The hotel had a very nice breakfast with standard buffet items like eggs, bacon, bagels, biscuits and gravy, cereals, and a pancake station. They also include made-to-order items like omelets. Overall our stay was very pleasant.

This was my first and last time at this hotel. The checkin was easy, the room was clean, but around 9:30 pm I started to try to take a shower. The water would not run warm. We called the front desk who insisted we run it longer. This began a series of calls where the front desk would insist we just needed to run the water longer, and we kept it running. An hour later, at 10:30 pm, maintenance came, agreed our room had no hot water and we would be moved to a different room. We moved — and although the second room smelled like pee, we stayed there because we’re exhausted and we needed to be able to provide good care for a family member with health difficulties. The hour of missed sleep was one I really needed. The pee-room was not great. The breakfast is good. But for the money, I expected hot water with the room. And whatever was causing the smell in the second room is gross.

I'm a Platinum Elite member and stay at Marriott almost exclusively when traveling work business or pleasure. This was one of the worst experiences ever (only one worse than this stay was one in Denver last year). The AC was broken in the rooms and it was 85 degrees in our room. We were not told this upon check-in and discovered it once we got to the room. When we went back downstairs to tell front desk staff to tell them the AC wasn't working in our room, the response was ”You and everyone else.” They told me we could have a fan for our room. I requested one be brought up while we went to dinner and was told ask when you get back. When we got back, I asked and they said they would look for one and bring it up. An hour later, I called downstairs and was told there weren't any left. After 3 hours with our windows open in the room, the temperature in our room only went down to 84. At 9pm, we drove to Walmart and bought our own fans just so we could sleep. I believe it was fixed sometime the next day or the day after. I honestly don't know as nothing was communicated. When we went to check out, I tried the AC in our room and it was working. The front desk staff was completely indifferent to any concerns we had. This hotel is in a very sketchy part of town and I honestly was surprised to see my rental car still in the parking lot each morning. The one positive I can say is that the place is clean as we saw so many people constantly cleaning throughout the day to keep it that way. For the amount of money charged to stay here (over $400 per night in late July) this was a terrible experience and I would never stay at this hotel again.

I am a Diamond Member with Hilton Honors and try to stay at Hiltons for all my travels. I am surprised this hotel carries the Hilton name. It is NOT on brand. 1. I called the hotel 3 times. First two times I was on hold for over 7mins each time, finally the 3rd time they said, ”Can I place you on hold” I said ”No, I can not hold”. I talked to Patrick and I indicated from reviews that I would like to have an odd room number because of the train and I needed a refrigerator. He said he would make a note of it. When I arrived at 2:15am, no note, no nothing. Very dissappoined. 2. There was no refrigerator and I was put on a waitlist. Two days and nothing. 3. Room was dirty. Housekeeping left blue gloves and wipes on the floor. I was thankful that I carry my own Lysol wipes and cleaned entire room. (I had to change rooms and both were this way) 4. I had an ”even” number room so I heard the train all hours of day and night. Even though I had ear plugs, you still hear the train. 5. Outlet in bathroom did not work. Had to blow dry hair next to bed. 6. At 4:30am, I had to ask housekeeping or Hilton employees to please be quiet because people are trying to sleep. This hotel is awful. Needs attention. Also, no acknowledgment from front desk regarding my Diamond Status. A simple ”Thank you” goes a long way.