4.5/5Excellent119 Reviews
Sumur Bandung|0.68km from city center
I recently stayed at Braga Hotel in Bandung and had a mixed experience.
Positive Aspects:
The hotel’s location is excellent, making it convenient to explore the city. The breakfast spread was impressive, offering a wide variety of choices to suit different tastes. A special mention goes to the jamu lady, whose homemade jamu added a unique and delightful touch to the dining experience. Additionally, the staff was very prompt in addressing in-house requests, which was appreciated.
Areas for Improvement:
Cleanliness was a major issue during my stay. There were visible moulds on the sink and toilet sealers, which was disappointing. One of the two rooms I booked had a choked toilet, which added to the inconvenience. The frosted toilet doors lacked privacy, and the unlocked doors made it worse, causing discomfort for guests.
The staff’s responsiveness to certain situations also left room for improvement. When I sought assistance in booking Woosh, the staff simply replied that they were unable to help, without offering any alternative solutions. A more proactive approach in such situations would have been appreciated.
While the hotel does have its merits, addressing these concerns could significantly enhance the guest experience.
