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From the moment we arrived to the moment we left, every single member of staff was superb - they just could not do enough to help, from directions, room service requests, nothing was too much and everything is done with a smile - that really is the difference between a good hotel and a great one. All of the public areas and amenities were clean and some stunning artwork, from giant chandeliers to antique furniture and paintings all around. I could've spent a week here just wandering around admiring it all. We stayed in room 318 - it is very opulent with lots of plush furnishings and a very comfortable bed. Unfortunately the windows don't open - there are 2 aircon units in the suite, but I like a bit of fresh air. There is a lot of furniture in the room - beautiful old cabinets in keeping with the theme, but, you couldn't access the minibar in the room as the tv unit was in the way of the door opening fully so we had no way of chilling water, etc. The hotel provided plenty of icebuckets to compensate but it's a pity it wasn't thought out a bit more.

My partner had booked an over night stay for New Year’s Eve, which was meant to be a special birthday gift for me. Upon our arrival, we were immediately greeted by a large event taking place, which led to us being redirected into the drawing room to wait for check-in. After a prolonged wait, we were finally able to check in, and while the staff member handling the process was polite, there was no communication regarding the spa’s adjusted hours. It was only when we arrived at the spa at 5 p.m. (after being delayed by the check-in process) that we were informed the spa was closing early for New Year’s Eve. This was incredibly disappointing, as we had hoped to use the facilities that evening. Our plans to visit the spa the following morning were also thwarted, as I was kept awake by the noise of doors slamming throughout the night. I am unsure whether this was caused by guests or staff, but it made for an uncomfortable night. We then had dinner at the Cultra Inn. While the food was satisfactory, the service left much to be desired. We waited over 30 minutes for our dessert, and when a waiter finally came to check on us, they seemed unaware that our order had not yet been placed with the kitchen. To make matters worse, I noticed that the Guinness I was served was in a chipped glass, which I immediately reported to the staff so they could dispose of it. After dinner, there was little in terms of entertainment at the hotel, so my partner and I returned to our room. Unfortunately, the mattress on our bed was improperly sized, hanging off the divan base at one end. While this did not pose an immediate concern, it was still an uncomfortable detail. Although I chose not to voice these concerns at check-out, as the stay was a gift from my partner, I have since learned the substantial amount he paid for this stay, and I feel compelled to share my dissatisfaction.

The good- great location, high quality bed and furnishings. The disappointing- bar service in 1st floor awful. Lots of staff but took 30 mins to get 2 glasses of wine-had to chase up to get it. Different levels of wine in the two glasses. Service at breakfast also not good. Lots of staff but slow and no greetings/ interactions. The hot food was great but local cheese was some Brie and curled up slices of ? cheddar. Fruit salad was 95% apple with the rest watermelon. Home made granola - looked like Alpen. Room very comfortable but air con didn’t seem to work and layer of scum between bathroom sick and marble top - which came out when sink filled for hubby’s shave. Have fed back to hotel reception so hopefully will improve. Overall disappointed in what we had planned as a luxury treat.

A great experience at an affordable price at the Ten Square hotel. The hotel was thoroughly modern with well appointed rooms. Staff was extremely courteous and helpful. Great location right across from the City Centre which gave us walking a cesss to pubs, restaurants and attractions. Bathrooms were lovely with rain head walk in showers. Location perfect. Great restaurants not to miss are Blu and The Lantern. Great pubs nearby. A thoroughly enjoyable stay !

First time staying, will definitely be back ! We stayed last weekend for our wedding anniversary. Check in isn’t until 4pm but we were well aware of this in our booking. Great outside area to watch the golfers and have a few drinks. Had a visit to the Halcyon Spa and it was amazing ! Dinner was superb in the restaurant, sea bass and chowder were perfect. Breakfast was also excellent, although all self service including tea & coffee. The hotel was very busy with a couple of bus loads of tourists. Definitely be back again.

Been staying in Hilton in Belfast for couple days, I really liked hotel, lovely staff, nice food , nice rooms, the only thing I really didn’t liked, how rooms is being cleaned during your stay, if you can even say they are clean because seems that staff only empty bins and change towels and that’s it, during 4 days nothing else was cleaned, dusts wasn’t cleaned, bathroom wasn’t washed even thought it was dirty , toothpaste in sink and hairs on the floor, shower glass dirty, bathroom dirty , staff that supposed to clean it but just left it like that, didn’t even hoovered bathroom floors. I never been in hotel with such a bad housekeeping. This is really a shame because everything else about hotel I really loved.

We stayed here after our wedding for 3 nights and it was lovely! Amazig service from all of the staff we didnt want to leave the hotel bar!! Its also very central and we were able to explore the city very easily on foot. Hotel was generally quiet although being in the centre you can hear the noise of traffic but it wasnt loud and we were able to sleep fine everynight, air con is really good too! Would definitely book again, maybe for a few more nights!

The room I stayed in was a business-style suite facing the main road. It was big and comfortable with a nice bathroom and tea/coffee facilities. There is free, covered parking at the back which was useful. The windows opened which was good as it was dry and hot in the room. I could not get the TV to work other than BBC World although eventually I managed to tweak the box and get it to work. The room furnishing was incredibly dark (wallpaper, curtains and light covers were all in dark material). I had to ask the reception to replace a broken bulb in one of the ceiling lights and the bedsit lights were so dark it was impossible to read by them. The cleaning of the room was a bit hit or miss and there were cigarette butts permanently stuck out of the external butt holder right by the front door. The housekeeper did pop by and apologise. The staff at reception were helpful and pleasant and when prompted sorted out the necessary issues.