First time in Aria, and while it has some good, the overall experience was poor. On the good, rooms were new, comfortable, clean and bed were very comfortable and spacious. Food at dining room was great, and there was a lot of choice. View from the room was great and hotel location is very good. But that's where it ends. Overall theme as a first time guest in Aria was no. No service in hotel facilities (gym, pool side bar, kids club) when you need it, opens late, closes early, and almost never on advertised time. Check-in process was long, cumbersome and staff was short and unpleasant. Hotel maintainance and sanitation is probably the weakest point. Corridors were smelly, very dirty, and broken accessories, wall tiles and really anything were the main design theme. People were smoking and drinking alcohol EVERYWHERE, with zero supervision by hotel staff, very unhealthy and unpleasant even for smokers, not to mention families. Hotel is advertised as luxury, and it does show that an effort was made to be one. Unfortunately, it comes short on many key hospitality aspects, in some even when conpared to 4 star hotel of it's competitores - thus providing very poor value for the price, and light year away from it luxury ambitions.
- Guest User
We stayed at Aria for the 6th time; we love this hotel. Unlike other hotels that might be close to the sea but do not offer a private beach, the Aria has stairs taking you from the pool deck directly to the seawater. You can snorkel there and view the incredible sea life of Eilat with no effort. The hotel is clean, the food is great, the rooms are well sized, and the service is always excellent; all employees are committed to making you feel good on your vacation. We highly recommend Aria.
- Guest User
