Very spacious apartment and fully equipped; great base for exploring Barcelona. We had 5 bedrooms 4 bathrooms for a family 6 (two kids and my husband and my parents); it can easily fit another 2-4 people.
We booked “ private chief” service through the hotel website( external provider) it was the high light of our trip. The chief Betsy threw us a superb dinner and with lovely atmosphere.
A little hiccup at check out thought. We requested late check out the day before and the lady at the reception checked the arrival time of next booking and advised it should be okay with time and we could stay till 2 pm. In the morning when we re-confirm it with the reception Chris; we were told otherwise. He expressed the difficulty to have the apartment till 2 pm and said it had to be 1 pm. It was disappointing and inconvenient ( with two kids and two elderly) but we agreed to that and also told there would be extra 50 euro for late check out.
However the lift was stuck and it took us 20 mins to come down with suitcases (without help) at 13:20 (20 mins later than we agreed) and we then had to pay 100 euro (the receptionist Chris claimed it was 50 euro per hour!).
It was fair enough if it was communicated clearly before we made our arrangements but it WAs NoT. And what we are most unhappy about is the attitude of the staff Chris. He was unfriendly, cold and unhelpful; he could make better efforts in communication and instead of being rude.
- Guest User
Five of us rented a big house. Very satisfied, so beautiful! Clean, and the location is particularly good. Convenient everywhere! ! Each bedroom is very large, and the toilet supplies in the bathroom are also very useful. And when I left, I forgot very important items. The clerk helped me keep it and called! thank you very much! ! Next to the downstairs is a pharmacy, opposite the bustling street, it is very convenient for shopping and shopping. In addition, my husband was temporarily ill. There is a pharmacy downstairs, but the young lady at the service desk took me to buy the thermometer, very enthusiastic! It is recommended to stay! The old-fashioned elevator is very interesting, I like it~
- Guest User