We stayed at the Hilton Cardiff for four days at the end of March 2023. We really enjoyed our stay! The people at reception made us feel very welcomed, and couldn’t have been nicer! ALL of the people who work here were extremely friendly and helpful. We wanted to give a special thank you to Mark, the night manager. He was always cheerful - at the beginning AND at the end of his shift in the morning, which is not easy! He even kindly got us a bucket of ice very early one morning when my wife hurt her knee as she was stepping out of bed and the bed rolled away from her. We spoke to Mark about the incident, and hopefully, by now, they have fixed the “rolling coasters with no brakes on the box springs” problem. Mark was so kind and concerned about her fall that he checked on her twice - right after the incident and even the next day, which was the last day of our stay. The breakfast buffet had an excellent variety of hot and cold food offerings and was maintained to perfection by the attentive and efficient staff! The buffet was hosted by Bassam, who was very personable and interesting to talk with. The executive lounge was lovely, with beverages and a few snacks available throughout the day. There is an evening manager’s reception and some savory finger foods were offered each night. Our room had a stunning view of Cardiff Castle and the castle grounds! We would happily return to Hilton Cardiff, and we thank them for making our stay really memorable and pleasant. As a side note, we took the Cardiff Castle Ghost Tour and highly recommend it! It’s great to be able to tour the castle at night, and the two hosts were full of fun facts and historical information about the beautiful and “over the top” decor of the castle!
- Guest User
We have stayed in all the top hotels in Cardiff, and none compare to the Hilton. We have been regularly visiting the Hilton Cardiff for more than ten years. The Hotel is currently undergoing a multi-million-pound refurbishment. The refurbished areas that we've seen so far look amazing. Everything was very well organised, so the refurbishment works did not have a negative impact on our stay. From the moment we stepped inside the foyer, it felt like home. The welcome we always receive from the Staff is second to none. The Staff are always lovely and treat us like old friends. This time we stayed one night in two newly refurbished rooms, a Junior Suite and connecting King Room. We liked the calming décor in the rooms, and the updated bathrooms are fabulous. The new showers are great and really powerful! In addition, the rooms and bathrooms were spotlessly clean. The Executive Lounge, currently located in the Conservatory on the ground floor, was excellent, with plenty of drinks and tasty canapes. We didn't have breakfast this time, but breakfast has always been good during our previous stays. In summary, we've tried the rest and keep returning to the best because of the warm, friendly reception, the excellent service, and the comfortable surroundings we experience every time we visit.
- Guest User
