Loved our one night staycay at ritz carlton. We arrived early and were able to check in early with no fuss. When I booked there were no rooms left with a king bed and river view so had to book 2 doubles but I requested it upon check in and they sorted it for us. The room was amazing, fantastic views, very spacious, clean and modern The pool area is great, we ordered lunch and cocktails that we had poolside in the sun Went back to our room and there was a bottle of bubbly in there with a note to someone else for their anniversary which was a little strange. We were there for my husbands birthday and there was no mention of that even though I made them aware so maybe they got their notes mixed up. We ate in hearth restaurant which was delicious, although service could have been quicker!! The songbird bar was lovely- will definitely return there Breakfast was amazing, so much choice. We couldn’t order items; it was buffet only which was disappointing initially but the quality of the buffet items made up for it. We were able to continue using the facilities after check out. Wish the sauna and hydro therapy pools were not gender segregated
- Guest User
The good: Nice design. Relatively new. Location is great, and the view from the room was very nice, overlooking the water. The bad: Whilst we appreciated the ”welcome” we received in the room, whereby ALL the blinds were raised automatically when entering the room, this feature could not be turned off, and so when I returned to the room at night after my family had gone to sleep, all the blinds raised, disturbing everyone. I requested this feature be removed, but the only option was to disable the blinds completely. On the subject of blinds, the material used did not provide privacy from the street, so blockout blinds needed to be lowered as well. The controls to the blinds were sketchy... sometimes raising or sometimes lowering regardless of which button was pressed. It was an effort to get them to close! The key to the room did not work on the second day, and I had to stand in line for 20 mins, after which I was issued with a new key, which did not operate the lift, and so I had to return again to get this fixed. We ordered dinner in the room as the restaurant was closed. The quinoa was basically a very small sprinkle of quinoa... hardly a meal, or even a snack. The seafood pasta was served with 4 tiny prawns and 4 small scallops only. No crab or fish, as advertised. It was also extremely small, and drowned in butter. The lamb shank was okay, but nothing to write home about. The room was dusty in places. The paint was bubbling on the ceiling in places. The breakfast buffet was reasonable, however there was a swarm of small flies near the fruit. The coffee was awful, though my daughter raved about the chai latte. For a hotel of this (supposed) standard, and price, the breakfast was sub-par. There was also a guest pacing around whilst using his phone, hardly appropriate, and went unnoticed by the staff. All in all, I couldn't recommend this hotel to anyone for the price, around $800 per night. They also wanted an additional $125 per night for a rollaway, however we took our own blow up mattress and sleeping bag for our daughter instead.
- Guest User
