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The view is good, but it is too noisy, the house sound insulation is very bad! And the ground turned out to be slanted, the drawer could not be closed, and the Bible drawer was automatically ejected. Hahaha!

The hotel exterior is beautiful. I was able to handle check-in and check-out very well. The location is pretty good.

Overall: A safe, clean, quiet option when looking for a place to stay in the Newport area - significantly less expensive than staying downtown, even when factoring in Uber / Lyft rides (over the 2 days/2 nights we were there, we spent about $100 between 8 rides to / from the hotel to either the beach or downtown Newport). PROS: 1. Rooms are clean and fairly spacious, hotel feels safe, free breakfast and downtown Newport is just a short ride away! A good spot for a weekend getaway to Newport. 2. Front desk staff was great, they let us check in early (even after a sold out night) and both times we asked for extra towels, they were brought up almost immediately. 3. I also appreciated how a Starbucks, Shaw’s and Walgreens are all within a 10 minute walk of the hotel (even though the walk to get there isn’t the most pedestrian friendly). 4. I didn’t have the chance to use the indoor pool, but I appreciated the option, as I don’t believe all Hampton Inn’s have pools. Recommendations for Improvement: 1. Shuttle - either making the shuttle free or at a much reduced cost. I read in reviews that the shuttle was $3 one way and was disappointed to find that the price has increased to $7 one way per person. For the average couple, let alone the average family, it’s cheaper - or at the very least the same cost (depending on the time of day) - to just Uber / Lyft downtown. 2. Not sure why the website lists an onsite restaurant? There isn’t one, other than the lobby hosting the complimentary breakfast, which is only open at breakfast. I’d recommend adjusting this on the website as it’s a bit misleading. As a Hilton credit card holder, I was hoping to use my quarterly Hilton credit for a drink and/or meal here, and was disappointed to learn this wasn’t a possibility. 3. Fix the Keycard issue - our keycards weren’t working our second night and we had to go down to fix them. Then, that following morning before checkout we had the same problem with the new key cards as well, not sure the issue there.

On a New England road trip we picked this Hotel because of the brand, Big mistake. First don't try ordering room service breakfast, we tried and ended up having to go to the kitchen and get it-to find out they hadn't even made it yet, a hour after we expected it to be brought to our room. They had one person working the dining room and the room service. Finally they gave my husband a bag with our breakfast which was cold and overcooked. Horrible. They are very big on the no smoking/vaping with signs all over the place with the threat of a $250 fine for cleaning if you are caught and (fyi I have friends that vape-there is no smell, no ashes and no mess so don't understand that threat, sounds like another money grab to me)-however there was a very noticeable stench of cigarette smoke after I got off elevator-which I assume was embedded in the hallway carpets. I am an ex-smoker and understand the non smoking thing, but that is the least of their problems. The front desk people have no personalities and seemed uncomfortable with their jobs. NO one to help with the luggage, the room service should not be offered if they can't handle it, there is no luggage rack in the room to put your suitcases on you have to find one that's hidden in the closet, no room safe, the alarm clock was broken, only used it for the usb port in it as it was the only one in the room that worked, The shower has one stationary half door which causes water to get on the bathroom floor during your shower making the floor slippery, Barely any bathroom amenities other than a miniature bottle of body lotion, tiny bars of soap and some cheap shampoo and conditioner so bring everything you may need. Lights around the bathroom mirror-suck. Had to put my makeup on by the window with my own mirror. The switches for the room lighting are hidden and even if you find them the lighting is dim at best. and since they don't have free morning coffee by the restaurant area that most decent hotels have-we wanted coffee and had to use the room coffee pot-which I usually don't use, so the in room coffee station had 2 regular coffee pods, 1 tea pod and 1 decaf pod and 2 Styrofoam cups, so don't expect more than 1 cup of coffee if you're with a second person, so again bring your own pods. If this is a new hotel-they did a poor planning job. I think that this hotel was a refurb of another hotel and not new. Room cleaning only by request so bring your own sanitizing sprays. We did not use their restaurant, so can't comment on that. There is a fridge and microwave in the room. As with all hotels lately-they need to hire more cleaning people, room service and apparently kitchen help. None of the outside doors have key pad entry requirements so anyone can walk in anywhere and go unnoticed. Too much work, lack of help and normal amenities we won't be going back there again. I guess it would be okay for a single man traveling for business for one night.

My husband and I decided to stay here for weeks prior to closing on our home. It was such a blessed time. We got our tiny home crave fulfilled, learned you don't need too much in life to be happy. Such a cozy home, loved the heated bathroom floors too. And everything i needed for cooking up a storm was readily available. And did i mention its very affordable when compared to other hotels?Yet very private. I loved the makeup wash cloth. The attention to details, quality of every appliance , that SHOWER!!!, made our stay at the Cottage very memorable. My toddler enjoyed every bit of it and I almost extended for a couple more days even after closing ... my husband and i kept saying, we'll miss this place!!,We've enjoyed staying here. How can i forget to add that Aggie is the best!! She's such fun to talk to and was very helpful in getting us situated. The day before we checked out, our older sons came home from Russia and joined us, the sofa bed came in handy .. they couldn't stop taking and posting pictures ...beautiful experience and Maria the masseuse is the best RI has to offer.

This hotel is spotless ! Everything is very clean . Housekeeping came in daily and changed towels and tidied up. Toni at the front desk was very friendly and when I mentioned to her that the shade in our room was stuck she had it fixed immediately . Suzette from the breakfast area did an amazing job of keeping the food options full, warm and appetizing up until the end of the breakfast window . She also continually cleaned the tables as soon as someone finished eating . Our stay here was pleasant all 4 nights. We will definitely return to this hotel in the future.

The service is very good! The room is also very spacious, but there is no elevator.