Charming hotel for its design and architecture. The services and quality of restaurants and bars are high level. Very relaxing environment. I loved the personalized breakfast service. The special dinner with pairing was delicious. Definitely, the experience of relaxation and excellent service and quality of food makes staying at Quinta Real Huatulco unique. Highly recommended.
- abdond
It seems that this hotel is operating at 50% capacity with its staff. For a 5-star hotel, it lacks sufficient personnel to attend to guests adequately. At times, we waited almost an hour to receive towels for the beach. The service for food and beverages at the pool and beach area is extremely slow. The housekeeping service cleaned the room at 4 pm, which was inconvenient. The entire staff seemed stressed and overworked. It's very disappointing that the hotel didn't plan properly for one of the busiest weeks of the year and didn't have enough staff to provide the service that guests expect and pay for.
- Anna O