Desire Riviera Maya Resort All Inclusive - Couples Only Map, Address, Transportation & Nearest Stations and Airport

The Maroma is a beautiful, tranquil property. From our initial warm and cultural greeting, to the very end, I do not believe I have experienced service like this before. The staff is very friendly and genuine. If they make a cocktail for you, they explain the ingredients and the history behind it. We never felt that it was crowded in any space on the property. There was no need to ”save” umbrellas or chairs at any point. The property feels very private and serene, not like a chain hotel. We would love to visit again.

Insanely beautiful hotel. The rooms are amazing. Service, beach everything is perfect

Our stay was beautiful, I will not deny that. However it was not without a few letdowns. I am a woman who is all about a pool and was so excited to swim in the absolutely gorgeous pool I saw in all the photos online. I visited the week of Jan 1- Jan 7th and the weather was quite warm about 75 degrees every day. HOWEVER, the pool was absolutely FREEZING to the point where I was shivering being in it. Felt like an ICE BATH :( It was not enjoyable and with this being a secluded/ all inclusive hotel there weren't very much other forms of entertainment during the day except for the pool and the beach (the water was warm at the beach). It was so disappointing. I called the front desk to ask if anything could be done but they stated was no pool heater/temperature adjuster. We paid about 4 grand total for this trip and to be completely honest were only able to enjoy the pool once. My next complaint comes to the beach. We went to the beach which gets pretty bus. There was a day where every single chair was full and two of the hotel cabanas were being taken over by random street vendors - taking away two spots for the guests from the 100% packed beach area. These guys were NOT a part of the hotel and are the vendors who go around trying to sell cigars, etc. I watched the staff pass by them multiple times and say nothing while ACTUAL GUESTS had nowhere to lounge by the beach. That was very disappointing as these guys were laughing loudly, staring at guests, and did not move as people walked by looking for chairs. Other than that I will admit that the food was great, the staff was super nice, the hotel grounds were IMPECCABLE, the rooms were nice, everything else was quite lovely. But for the reasons listed I will not be staying at this all inclusive again, although you can still make the most of it and have a lovely experience overall. I'd recommend a stay if you're not going for the main reason of enjoying the pool and the beach.

The adult pool at the grande was awesome. Anabel & Carla went above & beyond to take care of us. They both deserve recognition. We saw Ruben at a few different places. He was the best. Can’t wait to come back to have him as a bartender. Viviana was so professional. She did everything she could to make our stay enjoyable. We had a few flaws, but she took care of them right away. Salvatore also made the stay enjoyable. He kept in contact w/ us to make sure we were all ok. Such a gentleman. Overall it was a great week w/ amazing staff. 👍🏼👍🏼 to the Moon Palace!!

Just got back from a 5 day trip at El Dorado Royale with the more inclusive package! I definitely enjoyed my time there and would recommend it to others. We did book through a travel agent to make the process of booking more easier on ourselves Plenty of pools throughout the resort to swim in or lounge by. Sometimes seating could be tough as it was first come first serve. People tend to leave their towels on their chairs when they’re finished with it so it made it hard to judge whether the seats were actually occupied or not. The beds by the pool you have to rent out in advance for an additional cost. We were able to get seats everyday probably based off luck but also saw others struggling to find a spot at times. Usually if you can’t find a spot by the pool there would be one open on the beach The beach was nice to lay out on. The chair situation is the same as the pool, first come first serve and you have to rent the beds out prior. However it was a little less crowded than the pool when we were there so easier to find seating. The beach itself to go in the ocean was not the best as it is a rocky area and lots of seaweed in the water (just a location issue). We chose to go to the Maroma Beach Club as well as snorkeling there which was included in the more inclusive package and worth it The food was good!! Plenty of options to choose from for what type of cuisine you want. Small portions but hey-you can order more than one thing. Breakfast and lunch you’re able to walk in anywhere without a reservation. If you want to go to a restaurant for dinner you just need to make a reservation through the app. I would recommend making a reservation for every night that your there on the first day you get there as spots can fill up fast. The only down side of dinner is that alcohol was not included and did cost extra. I’m not sure if this is just to have a faster turn over for seatings or what. Not a huge deal but kinda a bummer. The staff was so friendly and as helpful as they could be. My only con was they put us in one room number while it was listed differently in their computer system. Made the initial room service difficult as well as trying to check out. Nothing major but not as smooth as I would like. The rooms were fine. We stayed in the cheapest one as we knew we would not be spending much time in there. Nothing fancy but nothing to complain about. The room was cold and the blanket was thin but we were able to be sent extra blankets the next day when we asked My biggest con was that the app was not super user friendly and took some patience. It will work-just takes some time. But they should try to upgrade it in the future for a more user friendly interface. A second con was there was a screaming match outside of our room one night. My friend called security and it took them about half an hour to get there (yes the screaming was still happening when security arrived). Obviously loud guest aren’t a fault of the resort but I felt like 30 m

The resort is absolutely beautiful, stunning actually, a mix of modern architecture and Tulum-inspired touches. Both of our rooms were light and airy, giving spa vibes. The beach is perfectly white, uncrowded and quiet (re: no one trying to sell you anything). Another pro was that the service was outstanding. From housekeeping to the poolside staff, everyone was lovely and attentive. Even over Thanksgiving week, it did not feel crowded and there were plenty of employees to meet our every need. Although we had a wonderful time, there were several cons that may prevent us from going back. While we really enjoyed the peace and quiet, we felt quite isolated from sightseeing, sundries, and snacks. The first day we taxied to town just to get cream for our in-room coffee ($10 coffees at the pool bar) and snacks because every restaurant felt like fine dining (at least the price was), and sometimes you just want low-brow. Our cheapest meals were our poolside lunches for $200+/- (4 adults, quesadillas and guacamole and Diet Pepsis, no alcohol). We ended up cancelling all of our dinners onsite and taxied to town to enjoy local sights and food. Similarly, we were shocked to learn the resort holds $300 per person per day for incidentals. After seeing the food and alcohol prices, I suppose we could have gotten there but holding $9600K is crazy. The woman next to us at check-in paid the same for her two and four year olds. And, this policy is NOT anywhere on the site or in our reservation. This really irked us.

Disappointing, in a nutshell. We'll never go back. *Disclaimer: I am a food professional and I expect food to be served properly* Several restaurants, but they're open/closed at different times so the variety you're being sold on isn't always available and it's confusing at first to know where you can find a meal aside from the buffet and cafe. We had a very difficult time getting reservations at any of the dinner places they have on site. Platinum level guests didn't seem to struggle as much with reservations. We ate at Kobo once, it was good, but they reused the chopstick holders without washing them between guests at dinner sittings. (Eew). The cafe had really good lattes and offered multiple types of milk as well as cold sandwiches all day. I got really bad food poisoning on night 3 having never left the property. No one at the front desk offered help to my husband when he came down asking for it. We found out later from a friend back home that there is a medical clinic on-site. Dr. Ana had to come to our room and provide IV fluids and antibiotics. She was awesome. Our Insurance was needed for payment. The hotel never checked on us to see if we were ok or if I was any better. I was sick for the remaining 4 days, we missed our pre-paid excursions. Our room was skipped for housekeeping twice and our mini fridge was only refilled twice the entire week. Otherwise, housekeeping did a good job when they were there. The pools and spas were beautiful, but filthy. There was a scuz ring around the edge of the big pool and when someone pointed out to staff one day that something in the water *may* have been vomit, noone came back to clean it. The spa in the adult pool was disgusting. The food was well below average. It was the same food every day, just served slightly differently. LOTS of carbs. Nothing was seasoned properly or it was drowning in sauces. The pizza was undercooked and the dough still raw below the sauce. Fresh fruit every day was good. Breakfast at the ”French” restaurant (not really French at all, even at dinner) was decent but the line for fresh eggs or omelettes was really long. Room service was the *worst* I've ever had. The American burger wasn't 100% beef... Not really sure what it was. The chicken ciabatta had the tiniest flat chicken cutlet I've seen served to an adult or child. The Bolognese had zero seasoning and the pasta was undercooked. Puerto Morelos is a tiny town, but offered a little shopping. The people there were lovely. Unfortunately, it's $100 round trip for a taxi to either of the larger shopping cities, Playa del Carmen or Cancun. So the location isn't very good if that's what you're after. There weren't enough umbrella covered lounge chairs at the pools so sunburn becomes an even larger issue. Try the Ha, we were more successful with quiet and shade at their pool. Beware the mosquitos at night! They come out in swarms! Overall, a terrible experience and not worth what w

The hotel is elegant and well looked after/clean. The rooms were very clean and spacious with balcony and sea view. All the staff are very attentive, friendly and work hard to make your stay as pleasant and relaxing as possible. Esteban, who works at the pool, went above and beyond to make our stay extra special. So kind and attentive - a true gem of a person. I did not try the spa but everyone I spoke to said the massages were out of this world and the spa must have been beautiful and serene. The food we had at the hotel was outstanding. Pool food, breakfast, lunch and dinners were all delicious and plentiful (we attended a corporate event but food was provided by the hotel). Overall, our few days at the Waldorf Astoria in Cancun was a very positive experience.