First and foremost, this hotel is in an excellent location for the Royal opera house and Covent Garden being situated by the statue of the little ballerina. The hotel is perfectly adequate and has many traditional features but bear in mind that this historic hotel can look a little shabby in places. We booked a twin room through trip.com but I had to phone the hotel to confirm they had booked us in a twin room as our receipt said it wasn’t guaranteed. The gentleman on reception was helpful, easy to understand and had a good telephone manner. When we arrived ,check in was very quick and simple and the reception team were welcoming. There is no lift in this hotel and there are three floors with many up and down levels. Our twin room had a staircase down to the tea/coffee facilities and bathroom. The room was clean and the beds small but comfortable. Pillows were a little flat. We visited in summer and there was a portable air con unit which was appreciated. TV had basic channels. There was a small selection of tea and coffee and two small bottles of complimentary still water. The bathroom was adequate with complimentary shower gel, body lotion and hand soap. The bathroom was in need of a little maintenance but the shower was hot and towels were provided. Paintwork throughout the room was shabby and the chest of drawers were flimsy. Carpets had been hoovered but there were stains and signs of ware and tear. Furniture in the room was a little tatty but it was nice to have two chairs and a side table to watch TV instead of sitting on the bed. There are plenty of plug sockets although one or two of them are broken and look a bit dangerous. There is a wardrobe with 8 hangers, a safe, a case rack and an extra blanket. There are no food facilities in the hotel but it doesn’t matter as it’s surrounded by good cafes, restaurants and other places to eat. They do sell soft drinks and crisps at a reasonable price. We travelled in from Tottenham Court Road (Elizabeth Line) which is a 10 minute walk but Covent Garden Tube station is marginally closer ( Piccadilly Line ) I would recommend this hotel based on location and if you want to try a traditional boutique hotel but if you like your luxuries I would probably give it a miss.
- Lindsayloo
Excellently located hotel, ideal for the West End. Comfortable and very clean. The room decor could do with a little TLC and the in room bath also gurgled rather loudly at points, but that wouldn’t stop us staying again.
- Guest User