Booked two weeks before the stay via internet. Upon arrival it turned out that ALL facilities (dining room, bar, terrace) were closed to us due to a reservation by a group. Upon checking in I told the employee that I was unpleasantly surprised by this. ”If I had known that, I certainly would not have made a reservation”. The young man indicated that he understood that, he would have ”the boss” come. The lady who then came gave no apology or even understanding for our disappointment. I repeated that if we had known this, we certainly would not have made a reservation. ”Then you should have called us before you made a reservation... you didn't, so... I can't do anything about that.” I indicated that in such a situation I would have expected from a customer-oriented company that not I, but THEY would call, so that I could decide whether or not to cancel the reservation... The lady indicated that she found that a ridiculous demand... (So we strongly differ in opinion about customer focus) The room also had two unpleasant surprises: A number of very large dirty stains in the carpet A completely paintless balcony (many years of overdue maintenance). There is very little left of the quality of Stad Munster. For us this was a very negative experience.
From entrance to departure we enjoyed the guest-friendly, hearty staff. What a party to be here. The hotel looks like a time capsule, the reception, the museum room, it looked like this one century ago. The rooms are not fancy, no modern design icons, but modern and spacious, there is nothing wrong with them. But the most important thing we found in this architectural perle was that we really felt ”welcome” at the central market place, here we find no playful friendship but sincere care and attention for the guests and a pleasant dose of humor. We'll be back soon!
