There is not a formal reception except way down the hill which requires a drive. No lobby. No sundry store or gift shop etc. so there is no running downstairs to grab medicine a bandaid a quick soda or snacks. Come prepared . We were told several time the staff has left for the day. You basically have to dial zero from your room to ask any questions. But if you are not in your room it’s hard to find staff to get answers to things. The rooms are built on heavy hills so walking back and forth to your room is for the physically fit. Same getting to the restaurant walking up 30 stairs. There were blackout ish curtains but the rooms are not insulated. It’s basically shutters with screens so the AC is not really cold. So hence sleeping with no covers. They provide down comforters which are too hot and no single sheet. Super cool rainforest experience close to trail head for hiking nice experience being in a whole house room with a cold plunge pool. The coffee was absolutely horrible Nescafé instant was best option in room and at restaurant. They did have couple tray champaign which was amazing. The bathroom is attached to most of the houses which means it’s outside and only curtains for privacy which blow in the wind and make you feel like your being watched bring clothes pins to put them together if you are modest. We would return but be better prepared for this type of property. Given the price we expected more.
Booked an overnight stay for a friend’s birthday celebration. Was so excited for our trip and looking forward to the relaxation and beauty we hoped to discover. It definitely was a beautiful location, but unfortunately not enough to make up for the customer service. Included in our stay was a complimentary massage. We inquired about it when first arriving, and a staff member told us that we could call the front desk and they would get it set up for us during the stay. We called in the morning and Tiffany at the front desk was hostile and rude saying that we never confirmed that we would be taking advantage of the complimentary service and that we had to have scheduled it in advance. It was not communicated to us during booking nor when we asked about it in person that we needed to confirm and/or schedule in advance, which we mentioned to her. She said we should have known better and there was nothing she could do as they didn’t even have anyone at the resort that day for the services they were offering. Absolutely no attempts to rectify the situation and hung up on us twice during our conversations with her. The projector, another feature of the stay we were looking forward to, was not working in our cottage. A very kind staff member came to assist, but was unable to figure it out, and eventually just gave up as he was calling the technician (who was not on grounds) on the phone and we just conceded and said to forget about it. Beautiful grounds, so much potential, but severely lacking in several aspects that make it questionable whether the stay is worth the hassle.
