Hilton Scottsdale Resort & Villas Map, Address, Transportation & Nearest Stations and Airport

Second year in a row I stayed here. Totally wonderful place. The grounds are immaculate, the landscaping gorgeous, the restaurant excellent, and all the staff welcoming and friendly. Also like the gym, how you can easily from the premises hike Pinnacle Peak, Like any 5 star resort you pay the price...and here you get what you pay for.

*BUYER BEWARE* We have waited YEARS to make the time for a staycation and This is as DISAPPOINTING as it gets. EVERYTHING is an unfortunate GIANT cash grab, filled with add ons and add ons and more add ons. Just when you think you have a handle on one thing, there is a cost for another thing. If you pay or something that is out of service, there is no refund, just a credit to do something again. There is no customer service, just a hand out asking you for more money, everywhere you look. You have to pay for EVERYTHING, from parking (even if you don't have a car and take an uber). Their mobile order wasn't working, and you can't call guest services to order food, so after trying to order food on the app for an hour, and calling down to guest services, we had to walk all the way back to their food court to order crap expensive pizza and wait another thirty minutes. This is NOT the best way to ensure a kid friendly experience. We were sold the WOLF PASS. It's $70 and was supposed to include pretty much everything with no additional charges. What they don't tell you is half the attractions are either down, or time sensitive. We bought it mainly for the Magiquest and Rope course. The rope course was closed and no refunds were offered or allowed, and the person who they had to explain Magiques was brand new and had no idea how to explain how anything worked, all he knew was that it was an ADDITIONAL $25 to start it, AND ANOTHER $20 for a good wand, not the crap wooden wand. We saw physical fights in the lines for the water slides, and the most frustrating part was their customer service robot ”Willow” reached out a dozen times and I explained our disappointment time and time again, and no resolution was ever offered. The simply don't care, they just want you money. Had I known this ahead of time, it might have been a more enjoyable experience, but we will never go back. We'll spend our hard earned money at the local waterparks that care about their neighbors and customers.

I see Monte every morning when I get my car and head out to work. He’s always super pleasant to talk to and helps me out whenever I need it. I see a lot of people in my travels and he’s always struck me as someone who cares and is willing to go the extra mile. Thank you, Monte!

I recently stayed in one of the Villas and checked out on April 29. We were three friends traveling together, celebrating my birthday, I was very disappointed. The hotel was very understaffed. I had a few bad experiences with one employee, whose name was Christina. The first time, my friends and I ordered lunch at the pool bar. We were given a number that clipped onto the table. The number was not facing out directly, but on a slight angle. Christina came up to us with a plate of food, that was not ours, and in a nasty tone said, ”How can I see the number if it's not facing me”. After we finished lunch, my two friends went to the bar to settle the bill. They were standing there waiting to pay the bill and Christina was just ignoring them. Then my friend, Larisa, said something like “can I pay?” and Christina just kind of looked at her and rolled her eyes and said you should’ve said what you wanted. Then Larisa asked her why she had an attitude, and Christina got very defensive and said, ”I do not have an attitude, you have an attitude.” And Larisa reminded her of what happened at the table with the number and that you should never argue with customers, but she was still very defensive. And then after a while, just said she was sick. When we were at the pool, we noticed that all of the cabanas were unoccupied. We called the number that was on a chain and asked what the cost was. We were told by Margaret that it was $200.00. We offered $100, and Margaret said ”We would never accept that amount.” The next time we had a run in with Christina was while my friend and I were waiting at the Starbucks counter for at least 10 minutes. Christina walked past us several times and not once asked if we could be helped. I finally asked if we could place an order, and she responded in a very nasty tone, ”You have to wait in line.” We then stood in line and placed our order. I ordered a Grande Americano. She made a tall Americano. I told her the order was wrong, and she proceeded to argue with me ”That is what you ordered”. She changed the coffee to a Grande, and we sat at a high-top table to eat. While sitting at the table, we noticed that the food and beverage manager passed us, so we stopped him to tell him of our experience. Jeff told us that Christina was on our way out, and at her last review she was disciplined due to her attitude. I also mentioned to Jeff that we offered $100 for a cabana rental and Margaret said no. He told us he would buy a round of drinks at the pool bar and offered us a cabana on Sunday. When we went to speak to Jeff on Sunday to get a cabana, he first told us to take any one. Then he said ”No, they are sold, take number 4”. Well Jeff lied to us. No other cabana was occupied that day. Several employees did stand out though with exceptional service. Will who worked at the front desk. Justin at the pool bar; always polite and with a smile on his face, no matter how crappy his

*** Updating my former review of 1 star and changing it to a 3* overall review. My pre-vacation experience was a terrible terrible nightmare, worthy of zero stars. We were canceled on the week before our trip with zero warning or notice. I found out the hard way...we were left without a reservation and no communication of such changes. As someone wigh considerable travel and business management experience and one who hates to complain about trivial things I have to say the way this company operates in different segments (marketing, promotions, guest services, reservations, concierge, front desk management, and travel club etc) nobody knows what the next department does or has authority to do. There is WAY too much transferring, lost colls, horrific lack of communication between departments, the list could go on. They hire an outside ”marketing” department that frequently lies to prospective guests and once on property, management deflects blame to them for discrepancies. Happened to me, happened to woman at front desk while I was waiting. You hired a marketing company, if you disagree with their slimy techniques, say something, do something, fire them. Deflecting is not an answer. Guests deserve better treatment. Period. THAT SAID, our experience prior to arrival and during our stay was complete opposite. This resort is quite lovely. My family had a really terrific stay. The villas are absolutely gorgeous. We were upgraded to a 2 bed signature at check-in. Process took 5 min most. Resort is small enough to walk quickly everywhere. So very family friendly. Kids had a blast. Pools were not over crowded. Management was kind and considerate. Gave us extra pool towels and bottled water, opened the market for us after hours. No hassell with wristbands or ridiculous rules. Could eat and drink at the table by the pool. The best part was no rule nazis. It was a relaxing, enjoyable stay. Bartenders made some great White Russians 👌 Stay itself was a 5*, but giving this 3* overall for experience leading up to trip.

The Hyatt House hotel in Old Town Scottsdale is a fantastic place to stay if you are traveling with kids or another couple. We stayed in room 1013 which has two full bedrooms with king beds, separate bathroom and shower and a large tv. The communal area contains another large tv, sofa sitting area, breakfast table and full size kitchen with a full size fridge, stove etc. The hotel also has a nice pool and hot tub and is a five minute walk to the Old Town area which has several restaurants and bars. There is plenty of self parking available and a great free weekend breakfast. The staff were very friendly and helpful especially Carlos and Ronnie! We will definitely stay here again!

This is our go to place for our annual staycation during the summer. It's a wonderful resort. They have wonderful pools. They also have an ”adult only” pool if you want to relax away from the kiddos. To add to our wonderful experience was the Bird Man from Liberty Wildlife. On the 4th of July he had Aurora, a huge beautiful female bald eagle. You are able to take a picture with Aurora and as she is lifted up behind you she spreads her gorgeous wings! On other days he might have a hawk or an owl. The live band in the pm was fun too! The picture I posted here of the Bird Man is from Google. The eagle he is with is beautiful, but not Aurora. 💜