Hotel Platinum Inn Map, Address, Transportation & Nearest Stations and Airport

Beautiful historic hotel which is iconic in South Mumbai opposite the Gateway of India. The club room was beautiful and well appointed. Service was polite but requests from the room were a little slow to be responded to and we didn’t meet the ‘butler’ that was supposed to be available to us throughout our stay. There was some construction work happening on the roof directly above our room during our stay which was deafeningly loud, it took 3 calls to the front desk to get a resolution which was disappointing. At this level of hotel I would have expected at least a warning before the work started and a plan on how to mitigate its effects on us without us having to complain. Having a toddler needing an afternoon nap whilst jackhammers were pounding the ceiling was not an experience we enjoyed. To their credit they did stop the work for 2 hours to let our child nap, but the experience lessened appreciation of the Taj stay.

This charming hotel is located very close to the airport. The staff is very warm and friendly and takes good care of their guest. The rooms are clean and spacious and reminded me of 5 star properties from back in the 90’s. A good place to host weddings as they have ample of space to organise all the various functions etc. Only and biggest drawback is the layout of the hotel. I really really recommend the owners/***agement accommodate another lift and staircase lobby as the hotel design is such that the rooms are quite far away from the main lift lobby and becomes a hassle to travel from one end to another

The hospitality and service of the staff was excellent. The room was not clean and felt very dusty most of the times even after it was vacuumed. The mattress was a spring mattress which was of a poor quality and unfortunately they couldn't replace with a better one which resulted in uncomfortable sleep at nights. Apart from this the overall stay was amazing like the jacuzzi, steam/sauna rooms, swimming pool, etc...

We were there for a birthday buffet brunch at the Seven Kitchens. The staff was amazing and very customer oriented. We had a complaint about some food items, the chef came immediately to check and removed the dishes totally from the buffet. Our complaint was appreciated.

Most friendliest staff. I went with my toddler and the staff(Rupali and Papin) at the play area were so good with my son, he enjoyed playing with them a lot. I wish the play area was indoors as it gets too hot in the day for the kids to play in the heat. Mr. Roopesh More from the vista restaurant was so sweet to get the kids food customised for our needs every day. It made our stay very pleasant and memorable.

Ambience was just equivalent to The Taj Hotel. The front office staff were very friendly & conducted an express check-in. The housekeeping staff ensured that the rooms were clean and tidy and did replenished the consumables. The waiters and chefs greeted every guest with a broad smile & attended every request of the guests. Specially Mr. Akram did a splendid job in attending to the physically challenged guests. Overall a wonderful experience.

Our recent stay at JW Marriott Mumbai Juhu was marked by contrasts, but ultimately the positives outweighed any shortcomings. Upon arrival, we encountered some hiccups with room allocations, which resulted in having to move between rooms multiple times within the first few days as we tried to get 2 rooms together. This was a bit disappointing as we had hoped for a smoother start to our stay. However, once settled into our proper rooms on day three, we found them to be comfortable, albeit starting to get a tad dated we felt. Although we had 2 Seaview rooms, due to the hotel layout and depending on where your rooms are located, you may only get a restricted partial sea view, which I must say was a bit of a let-down. The true highlight of our stay undoubtedly was the breakfast experience at Lotus Cafe. It was nothing short of exceptional, with an array of options that left us spoilt for choice. The live stations where chefs prepare customized orders were excellent, ensuring each meal was tailored to our liking. The service during breakfast was exemplary, with attentive and friendly staff catering to our every need. Although, when it gets very busy, our orders were occasionally forgotten. However, the overall quality of the food and service compensated for these minor lapses. The hotel's location is a major plus point. It's just a short walk away from Juhu Chowpatty, which allowed us to explore the vibrant surroundings and indulge in some authentic street food. For movie fans, a visit to Amitabh Bachchan’s house (“Jalsa”) is also a short walk around the corner. Final minor thing was we weren’t offered their special welcome drink which I believe is customary. I think this was because we arrived early in the morning, but it would have been nice to be offered this for this calibre of hotel irrespective of the time. In summary, while there were initial challenges with room allocations and occasional lapses in service, the unparalleled breakfast experience and convenient location make JW Marriott Mumbai Juhu a standout choice for travellers seeking a memorable stay in Mumbai.

We had good stay at the hotel , except could not sleep due to loud music all through the night until early hours on both nights. Almost complained during the night , we had to leave early morning to catch the flight , very frustrating and tiring