I was a bit concerned with construction still going on in the hotel when booking, however it did NOT affect our stay, at all. Noise is very minor, pool is huge, so you are able to stay away from it PLUS you are also able to use the pool at the sister Ritz property which is a 5 minute walk. The construction is supposed to be finished in November 🤞 Now more details about the hotel overall: ROOMS Beautiful and freshly renovated. We had a balcony and it was nice to step out to it to enjoy beautiful view of the lakes and for a breath of fresh air HOUSEKEEPING Excellent. Meticulously clean, turndown service perfect, no questions :) One thing to make it even better would be to put slippers in the room - I am pretty sure we could get them upon request though. BREAKFAST Excellent selection, with fresh omelette, fresh squeezed juice station where you can make your own juice, pancakes prepared to order, variety of fruit - very good! Price: $25 for continental only, $35 for full selection. As Ambassador members we got Continental breakfast complimentary with an option to upgrade to full bar for $7. This is fine, but if I were the manager I would make it fully complimentary to people staying at Marriott properties for 100+ night per year … SPECIAL SHOUT OUT AND THANK YOU TO KARIMA who took excellent care of us and provided warm and personalized service during both days we visited Citron for breakfast. SPA/GYM Shared space with ritz carlton, beautiful; as part of your resort fee package you get to visit their classes - they have yoga, stretching etc. However keep in mind that those are only available on certain days of the week :) It would be nice to have some alternative for off days, I would love to go to one of the classes but both my days fell on off days unfortunately. You can also get bikes for 1 hour per day for free. SPA area has their own pool and hot tub which are basically empty because you need to have a spa appointment in order to use them. SHUTTLES TO DISNEY are available but you need to book them 24 hours in advance, we missed that part and had to Uber 😅 POOL SERVICE was pretty good across JW and Ritz, with plentiful chairs, towels and friendly staff to assist to your wishes :) GABRIEL at JW pool provided great service and was very nice - thank you Gabriel! Dear Fellow Traveler, THANK YOU for reading all the way through this review, I hope it was helpful :) please PRESS THUMBS UP BUTTON if that is so :) If you have questions about the hotel, want to see more photos and videos or just want to say Hi, feel free to reach out to my INSTA @daria.newyork ❤️ Cheers to good people, magnificent places and unique experiences!
- Guest User
Was here for three nights for a work conference. As a presenter at said conference, Dhruv was a huge help in getting our tech and A/V needs set up ahead of our session. Thank you, Dhruv! When I checked in, Dawson at the front desk was kind & welcoming, and gave me a top-floor room with a lake view. Such a nice treat after a long day of traveling all the way from the west coast with multiple flight delays. This JW Marriott is connected to the Ritz Carlton, where we enjoyed the High Ball & Harvest restaurant twice in two nights (and where Ryan was an excellent server). Finally, in between conference sessions I was able to indulge in a spa treatment at the Ritz Carlton spa. Steven and the front desk of the spa, and Steven my massage therapist, were both incredibly nice and terrific at their jobs! Sadly I was not able to get outside to enjoy the multiple, amazing looking pools at this property. Both the inclement weather and my conference schedule kept me from that, but I plan to return with my family. My kids would love it here! Thank you to Devon at the front desk for being so kind at check-out this morning, who also quickly fixed a mistake on my bill (I was charged for valet service but did not have a car). Thank you to everyone at the Grande Lakes for a wonderful stay.
- Guest User