It was my first time traveling to Vietnam. There were many things I was not used to. The most gratifying thing was that I stayed at Capella. The theme concept runs through every detail. Good design is pleasing to the eye. It was also nice to be in a daze in the hotel every day. It was indeed a bit noisy, but the service and design made me turn a blind eye.

The hotel was stunning and the staff were overly friendly. The room was clean and best bed/mattress ever!!! A little disapointed as we had booked the Chic Deluxe Room which on the site shows there is a window with a view and a beautiful bathtub, however we got a room that had no bathtub and the window was just pretend with the view of the side of the building. When we checked in and realised it was too late and not worth mentioning as we were only there one night. Other than that, couldnt fault the hotel

This was one of our best experiences at a hotel anywhere in the world. We had so much gracious assistance from all of our staff, especially from Tan, who helped us enjoy our stay in so many ways. Our room was beautiful and extremely comfortable. All the food was delicious, including the amazing breakfast buffet. Tea and happy hour were so fun and memorable. We will definitely never forget our stay and look forward to staying at Sofitel in Hanoi again soon!

1. The room, toilet, lobby all clean and comfortable. Bed was awesome just at par like 5 star hotel. Need to take 3 steps to go to lift/elevator. Staffs will help to send your bag to room. Toilet very spacious, maybe can fit 5 people in shower.hot water and AC worked well. 2.Friendly Staffs/concierge/receptionist always around to help. 3.Breakfast has heavy menu- fried rice/noodles, pho, eggs cooked to order, fresh fruits, fresh juices, coffee, tea, fresh bread and salads. All are great and fullfilling. Note: maybe hotel can improve by labelling the cooked food with ingredients. 4.Receptionist can help to book any tour/ transport too. 5. Circle K(convenient mart) is nearby.Massage shop, tour/travel office around the hotel. To tourist- Just note that the whole Old Quarter Hanoi road is busy with motobikes, sidewalks narrow and filled with parked vehicles, are not disabled/stroller friendly.it is what it is. If has mobility issues, best is to have a transport to see around Old Quarter.