Native Glasgow Map, Address, Transportation & Nearest Stations and Airport

I like the service very much in a purely British hotel. I have to check out at 11 o'clock because the flight is still early. I negotiated with the hotel for a late checkout. The hotel originally said that it would charge 15 pounds for every hour of delay. Later, the hotel paid the delay fee. It’s worth recommending if you don’t need it.

We walked up from Queen Street Station in less than 10 minutes and were met by Dave the Concierge who lifted our bag in to reception. Chelsea on reception was very kind with a great upgrade due to status and that set us up for a marvellous return trip to the Kimpton Blythswood. The old Scottish Automobile Club building is lovely and the sunny views out onto the gardens in front were very welcome, though the windows in the Salon could be doing with a wash...... Our room was superb, very clean with shower and tub. And some Tunnocks wafers to go with our cuppa. Nice touch. During the social hour we were served by Dave who brought our wine up to the Salon - the old 80m long drawing room on the 1st floor. I had hoped the Salon Bar would have been opened after our last stay, but staffing seems to be the issue. Breakfast in the morning was very good with attentive and engaging staff. We left as we arrived with Dave opening the door and taking us to street level, with his usual chat and charm. We felt special. Thanks.

I purchase the accommodation via Trip.com. Trip.com did not use my email address or telephone number with my booking with the supplier. The access code to the front door of Destiny Scotland Apartments at Nelson Mandela Place is the last 4 numbers of the provided telephone number as a result my wife and I were locked out on a bitterly cold and wet Glasgow evening. After using the intercom, for assistance, the CSO refused to entry because my security details, email and telephone number, did not match. Luckily my friend was also staying at the same apartment and we used her access code to enter the lobby and get out of the freezing weather. The next morning, I rang Destiny Scotland Apartments to discuss last nights debacle, but Nima, the customer service manager was unsympathetic, dismissive, arrogant and rude. It was obvious by the conversation that this was not the first time that this had happened as she asked if I had used a third party travel agent and that I should have booked directly with them. I raised that, given the multiple incidences, that Destiny Scotland should email their resellers to confirm the correct procedures, Nima huffed back, that they have thousands of resellers and that it was my responsibility. I also mentioned that it was a multi storey building and that there were no lifts and that this should be mentioned in there listing as my friend is a 86 year old grandmother who had to unpack her overnight bag and carry the contents up in multiple smaller loads. Nima snapped back saying that is was an old building and lifts were not an expectation. This is 2023 and I have been to many old buildings with multiple lifts. The lack of empathy and wiliness to assist and blaming the customer is not on. While paying my way through university at a 5 star international hotel, my supervisor told me that the job description was in the name Hospitality and to be above all else HOSPITABLE. There are better options elsewhere.

We stayed overnight for our anniversary and this was the first time using this hotel. The hotel was first class but what made it a better place to stay was the staff. Jason and Daniel at the front of house were every good and every engaging. The food was excellent and very well prepared so great service from the chef and there staff. Hannah from reception left a special note which was a great touch. We will be regulars now at this hotel and look forward to seeing the staff again.

We thoroughly enjoyed a delicious afternoon tea in a beautiful setting attended to by the friendly and informative Argyro who could not have done enough for us. Our room was lovely with an amazing view of the city. The time at the pool was fun and the two gentlemen working there (sorry did not get their names to give them a mention) were very welcoming and helpful. Our room service food (again delicious!!) was brought to us by Alex (and again friendly and welcoming) The breakfast the next day was perfect. There is a vast selection of breakfast options and something to suit everyone’s dietary requirements. We were welcomed to the lounge by Kiamha who was super friendly and accommodating. We cannot fault this stay. The staff do an excellent job and make everyone feel at home and we are already planning our next stay there. Bravo, Hilton Glasgow, and please keep up the good work 👍