Map Hotel Map, Address, Transportation & Nearest Stations and Airport

Aman Tokyo sets a new standard for exceptional hard products. Despite a mishap on our first night when we returned from dinner to find our room uncleaned, the front desk manager promptly apologized and offered complimentary drinks. The head of housekeeping also personally apologized at breakfast and showered us with thoughtful gestures like a fruit platter and free laundry. Subsequently, our stay was faultless. Aman Tokyo also boasts stunning design and architecture and a strategic location near Otemachi station, Tokyo station, the Imperial Palace, and Ginza. Its awe-inspiring atrium leaves a lasting impression. The generously sized rooms, starting at 70 square meters, feature high ceilings throughout, with unforgettable views of the imperial gardens from the bed. Even the retractable TV showcases its thoughtful design, providing guests with an unobstructed view of the Tokyo skyline. The hotel's farewell was equally remarkable. Providing a complimentary hotel car transfer to Tokyo station, while being escorted by another staff member who went the extra mile to purchase our tickets, carry our luggage to the platform, store our luggage on the train and brought us to our seats. Undoubtedly, this luxury at Aman Tokyo comes at a price. However, delivers the sought-after wow factor for which its rates command. After all, Tokyo is one of the most expensive cities in the world. From the grand lobby to the inviting pool and spacious rooms, the hotel impresses on many levels. Managing expectations is, however, key. It would be unrealistic to expect the usual Aman-type of service commonly associated with their other properties whose room counts are a lot smaller. While the initial mishap was regrettable, the subsequent personalized attention and meticulous service surpassed expectations for a city hotel with 80 rooms. Whether this was due to the initial mishap or reflective of their usual standards remains unknown, warranting another stay on my next visit to Tokyo.

Recently visited and had a great experience. The location is amazing. The hotel is VERY trendy. There are very cool, well dressed people working in the lobby at all times, and a DJ at night. We liked the opportunity for a scene in the hotel, but it may not be for everyone. The staff were incredibly kind and helpful, both before and during our visit. The room was compact but very comfortable, clean, and efficient. We loved having a balcony for some fresh air and additional space. We only ate at the bar, but loved the fries with all the toppings. And the drinks were excellent. We will definitely stay at this little oasis the next time we're in Tokyo.

The location is great, you can walk from the Yaesu underground shopping mall below Tokyo Station, or you can walk from Kyobashi Station. It's just that the main entrance faces away from Tokyo Station, and the side entrance is relatively small, making it a bit difficult to find. The service is really nothing to say, it is better than any other in Shanghai. The hotel facilities are luxurious, soft drinks in the mini bar are free, and seasonal hot tea and snacks and fruits are also provided. There is no doubt about the quality. Everything is fine, except that the room size is not as big as expected, but that doesn't matter anymore.

The hotel facilities are good, and the hotel has a free shuttle bus to the Shinagawa subway station, which is very convenient. There are not many commercial shopping nearby, suitable for business trips

The Bellustar is a beautiful, new, sparkling hotel with big floor to ceiling windows and lovely decor. The atmosphere is serene and there are few rooms, so we had a quiet and pleasant stay. The room size and layout was comfortable. We used the concierge once and found she was very professional and assisted us perfectly. There is only one disadvantage: Even though there is a choice of the main course for breakfast, the side dishes and bread are exactly the same every day, which was a bit monotonous. However, if you order breakfast the evening before to be sent to your room, there is the option to have a Japanese breakfast. The building has its own airport limousine stop, and also a complimentary and serviced coffee/juice bar area on the ground floor which is handy when coming or going from the hotel.

- Hotel condition is new - 7-10min walking distance to anywhere within Ginza - Front Desk / Concierge were not willing to spend time to make Dining Reservations for guests even they were not busy - Housekeeping service was inconsistent, requested to change bedding daily, but at the end, the bedding was not changed every other day neither

Booked for my boss, the newly completed Tokyo luxury hotel, Canu Tokyo celebrates the city's rich cultural fabric through its appreciation of food, art and design, bringing its vibrant social scene to the Japanese capital while serving as a gateway to its best attractions, just steps from the Roppongi and Toranomon neighborhoods. The hotel has eight floors and 122 rooms and suites, designed by Jean-Michel Gathy of Denniston, with an area of ​​284 square meters (3057 square feet), floor-to-ceiling windows, private balconies and Asian-style interiors with modern European influences. The spacious space creates a tranquil beauty, in stark contrast to the hustle and bustle of the city.

You know you’ve arrived when you get a whiff of a Le Labo scent! We stayed for 2 nights in a Superior room and then returned for 3 more nights in a Studio room. Hotel staff happily checked some luggage for us since we were returning. The superior room was large and very well laid out. The Studio room was almost double the size and was a corner room with 2 walls of windows. I would describe the decor as understated luxury. Rooms were immaculate. The hotel is in a prime location set back from the main shopping street with views from my room to LV and Cartier. A minute from the stores but a world away in terms of tranquility. The entire staff is amazing. They couldn’t do enough as they grabbed our packages walking in the hotel, offered water to us walking in or out, got the elevator for us and made our dinner reservations prior to arriving. Email responses to our questions prior to arriving was immediate. Amazing that we were greeted by name each day! If you are looking for a boutique hotel in Ginza make reservations before they are all booked. Handy hint- Before you arrive email to get the address of the hotel in Japanese prior to arriving. Save it in your contacts to show to cab drivers!

The hotel is centrally located and I think that’s basically the sole reason I may consider staying at it again. Checking in was smooth (thanks to the HK colleague seconded from Ritz Carlton HK), and other than that, I think your hotel staff needs re-training, especially the concierge team! Terrible service and clueless! My friends who were also traveling were not as lucky at check-in. One wasn’t able to get his room at 6pm and was asked to wait (20 mins), and when he finally got his key, he went into the room where someone was already in it. Who could expect this kind of mistake happened in a “modern luxury hotel”? My other friend nearly traumatized trying to check-in with a staff who can’t really speak English and don’t understand what “confirmation number” means. To me, the only disappointment was no upgrade at all even I was a Titanium member then. But well, I of course understand it is “subject to availability”. Hotel itself and its location is superb and definitely create a modern luxury feeling. But I’m staying in a HOTEL and HOSPITALITY and SERVICE should be the most important. And Edition Tokyo fails in all aspect, and maybe this is how you want to create a “lasting memory”? The short lady at the concierge was rude and impolite. When I was trying to ask about the timetable of the airport bus and where the stop is, she simply said why don’t you check it online cos you need to use your credit card and book anyway! I cannot believe this kind of service in Japan, let alone at a 5-star Marriot managed hotel. In the end I let my friend to handle it and she told me she talked to 3 different concierge colleagues and each gave a different answer, in the end it had to escalate up to the duty manager to get a concrete response on how to take the airport bus to Narita. Crazy! Then on separate occasions we went to the lobby bar. We requested to sit by the window and the waiter there said “it is reserved” on every occasion. In the end of course the sofa by the window was empty (and on one occasion it was empty till the bar was closed). I got annoyed and asked for the restaurant manager and I said “if you need a minimum spending just say so, why you have to put us at the bar table?” She said she would look into it and of course no one has yet to give us a good reason why is it the case. And service at the bar was appalling and to a certain extent I would even use “racist” to put it. As a Titanium with Marriot Bonvoy and a Globalist with World of Hyatt, I must say I made a terrible mistake staying at Tokyo Edition. I am sure I would receive better treatment and a better holiday experience if I stay at Andaz Tokyo which is across the street!

A well-deserved ”luxury” hotel. You can enjoy the night view of Tokyo while lying on the bed in the room. The executive lounge is also very high-end. Thanks to Charlie, the waiter from Taiwan, who provided Chinese service throughout the whole process. The cocktails he made were great.