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I received a call at 2:15pm the day we were to check in. The woman asked what time we would be checking in and I told her 6pm. She said ok, take your time. We arrived at 6pm to a locked and empty office. My husband and I both started calling the number it said to call on the door. It went straight to voicemail after an automated message said someone was on the phone and to leave a message. We left numerous messages and called even more times. My husband went into the gate trying to find someone but no one was around. At 7pm, we gave up and got another room since we were exhausted and it was chilly out. My husband to a video showing there was no one there and no one answered. At 8pm we get another call from the hotel asking us when we were checking in. I told the man on the phone that we were checking in 2 hours ago like we told the woman at 2:15pm. I told the man that we were forced to get another place and I wasn't dealing with that at the moment. The next day I called the hotel and told him what happened. He told me that it was impossible because someone is always there and someone always answers the phone. He said he didn't get any messages which was a lie. I told him I could come show him the number of times we called and the video my husband took. Realizing that he wasn't going to get away with lying, he told me to contact ******* then. Ok I used booking but whatever. He hung up on me. I contacted booking and sent them the proof and they took care of it. I do not appreciate being lied to and it says a lot about the guy who works there and how he does ”business”.