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I was already checked out, The Front desk office called me and informed me that I forgot to pay for the food room service that we ordered which I also oversee, but my point was that I waited for how many minutes because they were already checking my accounting but still wasn't included yet when she cleared me. upon calling she instructed me to deposit via bank transfer and send the proof to their email but the email that she sent was incorrect and kept on bouncing back to me and she kept on calling and following it up if I already pay the balance, which for me its no longer my fault because she has all the time to check my transaction and return to my initial deposit.

The room is superb, clean, smell good and big. The balcony with breathtaking view. The staff is so polite and best service given to each guest. The restaurant is super good (you must try the steak). I am sure, I will return to relax in this hotel again. Let the photo attached speak for itself 👍👍👍👍👍👍👍👍

Everything about our stay was excellent. The food, the service at breakfast, and the staff at the front desk. They were always polite, helpful, and respectful. This is the best stay I've ever had in a hotel, and I've traveled around the world and stayed at many hotels. Definitely a 5 star hotel!

The hotel was good, the breakfast buffet was good but our room wasn’t sound Proof. We could hear the noise yelling from downstairs at night. We couldn’t sleep.

Perfect for big families. 🙂

Hotel Grande in Baguio exceeded all expectations! The location is excellent, especially for golfers, with easy access to nearby courses. The property is impeccably clean and well-maintained. We dined at Mizuki Japanese Resto on the second floor and were blown away by the delicious food—a perfect spot for family gatherings. The service was superb, and we even had the pleasure of meeting the chef! We also attended a function on one of the rooftops with a view over the golf course—truly a fantastic spot. The private tour of the property revealed a pool on the lower level, a hot tub on another rooftop, and lovely dining and meeting spaces throughout. Overall, Hotel Grande offers a complete package of comfort, luxury, and outstanding hospitality. Highly recommend for anyone visiting Baguio!

Stayed here for 2 nights. The hotel retains the good cabin feels. All rooms now have air-conditioning units. Availed of the 50% off promo and I was worried that will be getting a non-AC room. Recent renovations have been made. Pros: 1. Accessibility Right in front of SM Baguio. Easy to go in and out to get supplies. Session Rd is just nearby. 2. Pet-friendly They charge 500 pesos per pet and per night. Comes with pet bed, potty trainer, and dog bowl. There’s a pet shop and grooming service in the parking area. 3. Hot Shower Enjoyed the long bath with the reliable supply and water pressure. 4. Hill Station While not pet friendly (we were asked to leave to dogs in the room), perhaps the best restaurant in Baguio is just downstairs. Cons: 1. Small and Noisy Road-side Rooms While the rooms are small, it’s basically designed just a place to sleep in. It has a study table and the fridge and water are tucked away in the cabinets. Carpeted but clean all throughout. Was expecting the bathroom to be tired and dingy but to my surprise, it was squeaky clean. Avoid the rooms facing the street as it is now sound-proof. Small TV and cable signal fades. 2. Limited Parking Space Since the hotel houses the popular Hill Station, patrons can easily crowd the parking area. Staying here is kinda 50/50 experience and a compromise I must say. Just matter of knowing what you want to prioritize. In my case, convenience, accessibility, and most importantly, pet-friendly. While it was not the most restful stay, Casa Vallejo captures the old Baguio charm. Something the newer hotels won’t be able to replicate.

We requested the changes in our booking through Ms. Katherine Perez last Saturday, 18 May 2024. We informed her that since my sister and her husband confirmed to join us , hence we requested for the revision of our reservation. We told her we saw the ad that costs P7,500 in one room and we would like to avail that promo. She assisted us for the booking and informed us that we will be paying additional amount of P3,375.00 which we agreed to pay upon check in. She only emphasized to us that we can no longer avail for the privilege discount of the seniors since we are already availing the hotel''s promo. She even sent us an email as proof of the balance amount we have to settle. However, when we arrived at the check in counter, they are already charging us extra for the 4th person which is not what was discussed to us by Ms. Perez. In the end, we are at the losing end and just have no choice but to pay because she was not allowed by Mr. Cabajar, Assistant Front Office Manager to speak to us to give clarification about the matter. There's no problem for us to pay the right amount as long as it is properly disclosed with us in the beginning . It is even our wedding anniversary that we chose your hotel for us to celebrate and unwind. We didn't expect that we will be disappointed in a way. Where is the saying that I just hope no more client/patron would ever feel the same way.

The unit we got is a good size and comfortable for a family of 4. We actually just slept there, out early and back late, the 3 nights of our stay. I feel like the unit was not maintained well. The floors were not swept good. It was dusty. The bathroom lavatory leaks and the water stays on the corners of the counter. Presence of spider webs out on the terrace and presence of little cockroaches. The front screen door does not close completely. I know there was a 5 review, units are surely different from one another. We have a good view of the mountain and below.